Vice President of Operations

Company overview

Notabene is a financial technology business building a reliable infrastructure layer for moving money across borders, with a particular emphasis on compliance for crypto transactions and B2B stablecoin payments. The company supports banks, fintech firms, and enterprise customers as they work through demanding regulatory obligations in digital asset transfers. By pairing modern technology with specialist compliance knowledge, Notabene helps clients grow cross-border payment operations in a secure and efficient way. The team operates in a purpose-driven environment focused on the future of regulated crypto and digital payments.

Role overview

The Vice President of Operations is a full-time remote leadership position focused on improving and scaling operational performance across the organization. This leader will shape operational direction, build repeatable and scalable workflows, and make sure the company’s systems can support fast growth in crypto compliance and stablecoin payment offerings. The role includes guiding cross-functional initiatives, tracking performance metrics, overseeing budgets and P&L, and working closely with product, engineering, customer success, and compliance functions. In addition, this position will establish operational standards, enhance service delivery processes, strengthen efficiency and risk controls, mentor team members, and contribute to long-term planning.

What you'll do

• Lead and improve operational processes across the business so they can scale effectively.
• Define and execute operational strategy aligned with company growth objectives.
• Design and roll out workflows that are efficient, repeatable, and built for scale.
• Coordinate cross-functional projects from planning through implementation.
• Monitor KPIs and use data to guide operational decisions and improvements.
• Manage budgets, costs, and overall P&L performance.
• Partner with product, engineering, customer success, and compliance teams to support business goals.
• Set and maintain service standards for customer support and operational delivery.
• Continuously improve quality, efficiency, and risk management across operations.
• Coach, mentor, and develop members of the operations team.
• Contribute to strategic planning and long-term organizational execution.

Requirements

• Solid background in operations leadership, with experience building and scaling teams and processes in technology or fintech settings.
• Demonstrated ownership of P&L, including budgeting, cost optimization, and revenue-supporting decisions.
• Experience leading customer service operations and maintaining strong service quality for business clients.
• Ability to shape operational roadmaps, align priorities with business goals, and drive execution.
• Strong project management skills with a history of delivering complex cross-functional programs end to end.
• Experience in fintech, payments, or crypto is preferred, especially with exposure to regulatory compliance in financial services.
• Very strong analytical, problem-solving, and decision-making skills, with comfort using KPIs and data.
• Effective at leading remote teams and collaborating across time zones and cultures.
• Bachelor’s degree in Business, Finance, Operations, or a related discipline; MBA or another advanced degree is a plus.

Additional information

This position is remote and based on a full-time employment arrangement. The role is headquartered in Chicago, IL, but remote work is part of the setup. No salary or stipend details, start date, application deadline, or number of openings were provided.