Vice President of Customer Success - Healthcare AI

About Hippocratic AI

Hippocratic AI leads the field in generative AI applications for healthcare, offering a unique autonomous clinical dialogue system with patients underpinned by proprietary large language models (LLMs) known as the Polaris constellation, boasting accuracy exceeding 99.9%.

Why Join Us

Join a pioneering effort to redefine healthcare with a safety-first AI platform—the first of its kind focused exclusively on healthcare to enhance patient outcomes globally. Our founding team includes physicians, healthcare leaders, and AI experts from prestigious institutions such as Johns Hopkins, Stanford, Google, and Microsoft. We have strong financial backing following a recent $126 million Series C funding round, bringing total funding to $404 million and a valuation of $3.5 billion.

Role Overview

We seek a Vice President of Customer Success to manage and grow a portfolio of health system clients within the Tampa Bay region. This executive role involves overseeing a team of Directors and senior Customer Success Executives, setting strategies to drive expansion, retain customers, and deliver measurable impact in a high-growth startup environment.

Key Responsibilities

• Lead and mentor Directors and senior Customer Success members, fostering a culture of accountability and collaboration.
• Act as the primary executive liaison to major health system clients, engaging with C-suite and board-level stakeholders.
• Guide implementation of Hippocratic AI technologies to align with clinical and operational workflows.
• Partner with Product, Engineering, and Sales teams to ensure customer feedback informs product development and market strategies.
• Define and report key client success metrics, including net revenue retention, to evaluate customer health and adoption.
• Develop scalable processes for client onboarding, training, and workflow integration to institutionalize best practices.
• Identify and influence growth opportunities for upselling and cross-selling within client portfolios.
• Represent Hippocratic AI at industry events to position the company as a trusted innovator in healthcare AI.
• Drive regional hiring initiatives and team development to build a strong customer success organization.
• This role requires daily onsite presence in Tampa Bay and occasional travel to Hippocratic AI headquarters in Palo Alto, CA.

Qualifications and Experience

• Bachelor's degree from an accredited university.
• 10 to 15 years of healthcare experience with at least 7 years in senior customer-facing leadership roles within or working alongside health systems.
• Proven capability managing teams of directors and senior customer success professionals in complex healthcare organizations.
• Extensive understanding of clinical workflows, operational procedures, and care delivery models, particularly in nursing or revenue cycle.
• Demonstrated experience leading cross-functional projects in startups or rapidly scaling tech environments.
• Strong executive communication skills with a track record of engaging senior healthcare executives.
• Successful history of implementation leadership, change management, and delivering impactful healthcare innovations.
• Consistent achievement in meeting or exceeding revenue and delivery targets in customer success roles.
• Experience designing customer success frameworks, team infrastructures, and scalable processes.
• Ability to meet client-specific credentialing, including drug screening and vaccination requirements for healthcare facilities.

Preferred Skills

• Familiarity with AI, digital health, or clinical decision support systems.
• Background in consulting, health technology, or clinical operations improvement.
• Knowledge of healthcare regulatory, compliance, and data governance standards.
• Experience with healthcare SaaS pricing, packaging, or go-to-market strategies.

Additional Information

This position is based on-site in the Greater Tampa Bay Area, requiring presence five days per week at client locations and occasional travel to the company’s Palo Alto headquarters. Candidates must be able to fulfill client credentialing mandates.

Recruitment Notice: Be vigilant against recruitment scams. All legitimate correspondence will originate from a @hippocraticai.com email address. Payments or sensitive personal information will never be requested.