Vice President Customer Operations - APAC

Overview

Based in Singapore's Seletar area, this pivotal role in Civil Aerospace supports the flying fleet as an Enterprise priority. As VP Customer Operations for the Asia-Pacific region, reporting directly to the SVP Customer – Global Operations, you will oversee key operational partnerships with airline customers to enhance fleet health and deliver superior customer experiences.

Key Responsibilities

• Manage relationships with critical customer stakeholders including CEOs to ensure exceptional customer satisfaction.
• Proactively identify and mitigate risks impacting fleet health by collaborating closely with Overhaul bases and the Planning and Control teams.
• Lead the Experience Excellence transformation initiative to elevate Aftermarket Operations service delivery to world-class standards.
• Foster a culture of high performance within a regional team comprising Customer Operations managers, officers, and airline support personnel, emphasizing safety, employee development, and engagement.
• Represent the organization as an industry leader within the region, contributing as a member of the Customer Regional Senior Leadership team and engaging with external MRO and aviation sectors.

Required Skills and Experience

• Proven expertise in managing senior internal and external stakeholders to drive customer satisfaction.
• Ability to maintain resilience and composure under high-pressure circumstances.
• Demonstrated results-oriented approach with success leading teams in dynamic, evolving environments.
• Experience in leading diverse teams and cultivating strong working relationships.
• A global perspective coupled with enthusiasm to initiate change and impact growth positively.
• Familiarity with technical, regulatory, and/or MRO operational aspects is advantageous.

Benefits and Culture

• Competitive remuneration package including bonuses and exceptional employee benefits such as support assistance and discounts.
• Opportunities for professional growth and skill enhancement within an international and innovative company.
• Commitment to diversity and inclusion fostering respect, appreciation, and equal opportunities for all employees.
• Flexible working arrangements considered to support work-life balance.

Additional Information

This company operates a strict merit-based recruitment process without charging candidates any fees or deposits. Candidates should beware of fraudulent offers or communications claiming to represent the employer. Employment verifications should be conducted through official corporate channels. Legal action will be taken against unauthorized recruitment activities affecting the company.
As part of the recruitment process, some candidates may be required to complete online assessments including cognitive and behavioral aptitude tests, with full guidance provided if necessary.