Vice President, Client Operations

Role overview

BNY is hiring a Vice President for its Client Operations team in Dublin. The position sits within a global financial services organisation that supports clients with technology-enabled solutions and plays a significant role in the world’s investible assets. The company highlights a culture focused on growth, performance, innovation, and collaboration.

What you will do

• Partner with external clients to work through complex day-to-day matters related to assigned collateralised loan obligations (CLOs) and/or loan portfolios, with a strong focus on client experience.
• Guide team members in supporting key clients, resolving advanced operational and technical issues, and ensuring client requests are completed accurately.
• Use strong judgement, experience, and analytical thinking to assess information and resolve problems.
• Communicate effectively with a specialist client group and provide a consistently high level of service.
• Help clients identify business needs and connect them with the right internal BNY resources.
• Act as an escalation contact for difficult or unusual client issues and inquiries.
• Apply a broad understanding of BNY’s products and services to suggest additional solutions for front-office review.
• Take part in internal initiatives aimed at improving the client experience.
• Support the development of better processes by applying client service best practices and knowledge of client requirements.
• Coach and support less experienced colleagues.
• Manage multiple complex client relationships and accounts.

What BNY is looking for

• A bachelor’s degree in Business, Finance, or a related discipline; an advanced degree or professional qualification is an advantage.
• At least 7 years of experience in Corporate Trust or a related financial markets/securities environment.
• Strong preference for candidates with a Corporate Trust and CLO/CDO background.
• Prior experience in client service or loan operations within financial services is highly desirable.
• Experience in finance/accounting, compliance/reporting, or reconciliation is strongly preferred.
• Excellent analytical ability and a sound approach to solving complex problems and making decisions.
• Strong written and verbal communication skills, with the ability to build effective relationships with clients and internal stakeholders.
• Good working knowledge of client service operations, industry regulations, and standards.
• Comfort using AI in operational workflows is a plus.

Benefits and rewards

BNY offers competitive compensation, benefits, and wellbeing programmes, backed by a performance-driven culture. Employees have access to flexible global resources and tools, support for health and resilience, and help toward financial goals. The company also provides generous paid leave, including paid volunteer time, to support important life moments.

Equal opportunity statement

BNY states that it is an Equal Employment Opportunity/Affirmative Action employer and welcomes applications from underrepresented racial and ethnic groups, women, individuals with disabilities, and protected veterans.

About BNY

BNY describes itself as a leading global financial services company that uses advanced technology and AI to collaborate with clients and deliver solutions that influence industries and communities worldwide. It positions itself as a destination for innovators where ambitious ideas, talent, and technology come together to shape the future of finance.

Recognition

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune, 2025
• Most Just Companies, Just Capital and CNBC, 2025