Vice President, Attractions & Destination Experience Operations

Role Overview

This senior leadership position carries full responsibility for the operational performance of a large destination experience portfolio. The scope includes attractions, rides, aquatic operations, arrival and entry touchpoints, central zones, and shared operational services.

The role is responsible for defining the operating model and maintaining high standards for safety, guest movement, staffing, show readiness, incident handling, and service delivery. Success in this role is measured through safety, uptime, capacity utilization, guest satisfaction, and cost control, while keeping all facilities and attractions compliant, dependable, and ready for guests at all times.

Operational Strategy and Governance

Lead the creation and execution of destination-wide operating plans that support safety, brand goals, ESG commitments, and financial targets. Build and maintain procedures, standards, audit routines, and governance systems. Own annual operating plans as well as long-range OPEX and CAPEX planning.

Attractions, Rides, and Aquatic Operations

Direct day-to-day operations across all attractions and zones to ensure strong availability, high quality, and effective recovery when disruptions occur. Improve throughput through better queue design, dispatch planning, and capacity management. Oversee safety frameworks for ride operations, aquatic environments, emergency response, and regulatory adherence. Drive incident logging, investigation, trend review, and continuous improvement actions.

Workforce Planning and Operational Readiness

Manage centralized scheduling and manpower planning across peak periods and seasonal demand. Introduce workforce management tools that improve productivity while supporting employee wellbeing. Develop cross-training pathways and succession coverage for critical roles. Ensure operations control centers are equipped for real-time monitoring and fast decision-making.

New Attractions and Refurbishment

Work closely with design, construction, and creative teams so operational needs are built into projects from the start. Lead readiness planning for new attractions and major refurbishments, including SOP creation, staffing models, training plans, and acceptance testing. Oversee refurbishment programs in a way that limits guest disruption while protecting safety and quality.

Guest Experience and Admissions

Set the standards for arrival flow, ticketing, admissions, and turnstile operations. Oversee guest services and guest communication with clear accountability for service levels. Shape and scale premium and VIP offerings by balancing capacity, pricing, and service recovery. Partner with technology teams to improve ticketing systems, fraud controls, and live capacity visibility.

Park and Destination Environment

Ensure cleanliness, theming, utilities, and infrastructure contribute to an immersive, high-quality environment. Coordinate central zones, routes, events, and seasonal overlays to support smooth movement and efficient guest egress. Lead inspections and quality assurance across all operational areas.

Requirements

A bachelor’s degree in operations management, hospitality, engineering, business, or a similar field is expected, although equivalent professional experience may be accepted. The role calls for around 15 to 20 years of experience in large-scale operating environments such as theme parks, attractions, resorts, cruises, stadiums, airports, or similarly high-volume venues. Candidates should also bring at least 5 years in a senior leadership position managing complex guest-facing operations.

Applicants should have a strong background in safety-sensitive operations, including rides, aquatic settings, and emergency response. Experience with large operating budgets and capital programs is important, along with proven strength in workforce optimization, scheduling, and operational analysis. Prior leadership of readiness programs for new assets and major refurbishments is required. The role also demands strong leadership, stakeholder management, executive-level communication, resilience, adaptability, and the ability to juggle multiple priorities in a fast-moving environment.

Additional Information

This is an on-site full-time position based in Singapore, Singapore.

No salary, stipend, work schedule detail, start date, application deadline, or vacancy count was provided in the source information.

No separate perks, eligibility note, or internship duration was stated.