Venue Officer

About the role

Hume City Council is seeking a Venue Officer to support the smooth running of functions, events, and learning, cultural, educational, and community activities across venues in the Hume municipality. The position is casual with no guaranteed hours, and it pays $45.22 per hour plus superannuation.

This is an on-site role based across the Hume Municipality, supporting a wide range of venue users and community members in a fast-growing, diverse local government environment.

Key duties

• Prepare rooms according to the setup instructions provided.
• Return rooms to the required layout within the specified turnaround times.
• Take down room setups and store furniture appropriately.
• Set up and check venue equipment, including internal and external computers as well as audio-visual systems.
• Work collaboratively to deliver excellent customer service to trainers, presenters, event attendees, organisers, and other hirers.
• Support trainers and presenters with practical needs and provide relevant information such as fire evacuation procedures.
• Help deliver high-quality service to members of the Hume community.
• Cover reception areas during break periods when needed.
• Provide accurate, timely, and helpful information in person, by phone, and online.
• Assist people in using venues effectively for events, learning, cultural, leisure, arts, private, and employment-support activities.

Skills and experience

• Practical knowledge of computers and audio-visual equipment.
• Understanding of manual handling and occupational health and safety requirements.
• Strong communication skills and the ability to work with people from diverse cultural and social backgrounds.
• Ability to build cooperative working relationships and contribute effectively in a team.
• Customer service or hospitality experience will be viewed positively.

What Hume City Council offers

• A competitive pay package.
• Opportunities for professional development.
• A supportive workplace culture.

Additional information

Hume City Council describes itself as one of Australia’s fastest growing and culturally diverse councils, focused on putting customers and the community at the centre of its services. The organisation values progress, inclusion, accountability, and delivering strong outcomes for the Hume community.

The council is a child-safe organisation and an equal opportunity employer. It welcomes applications from people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people, and people from culturally diverse backgrounds.

All shortlisted candidates must complete background and probity checks, including reference checks, a Working with Children Check, and a Criminal Record Check.

For queries, contact careers@hume.vic.gov.au.

Position description available.