User Experience Researcher

Company Overview

Helm AI creates simulation-based decision support platforms that help organizations evaluate strategic choices before acting in the real world. Its agentic simulation technology models human behavior at scale as interconnected chain reactions, showing how shifts in customer behavior, corporate action, or regulation can spread across systems and create downstream effects. These insights are designed to help leaders forecast outcomes, lower risk, and make better-informed decisions.

Role Summary

This full-time, on-site position in Bellevue, Washington is for a User Experience Researcher who will lead research across the product lifecycle. The role focuses on uncovering stakeholder needs for Helm AI’s simulation tools and turning research findings into practical recommendations that support product strategy and UX design.

Core Work

• Plan and execute end-to-end user research using interviews, usability studies, surveys, and contextual inquiry.
• Analyze qualitative and quantitative inputs to produce insights, journey maps, and actionable recommendations.
• Partner with product managers, designers, and engineers to identify priority user problems and validate concepts.
• Help improve product usability, clarity, and adoption through research-backed guidance.
• Develop research plans, recruit participants, document findings, and present conclusions to cross-functional teams.

Qualifications

The ideal candidate brings a strong base in user research and UX research methods, covering both discovery and evaluative work. Experience with human-centered design, human-computer interaction, and design thinking is important for translating findings into product improvements. Candidates should be comfortable interpreting both qualitative and quantitative data, spotting patterns, and presenting evidence-based insights. Experience running interviews, surveys, and usability tests in complex or data-intensive products is preferred. Strong collaboration skills, the ability to influence decisions, and clear written and verbal communication are essential. A bachelor’s or master’s degree in Human-Computer Interaction, Psychology, Design, Human Factors, or a related discipline, or equivalent hands-on experience, is expected. Familiarity with simulation products, analytics tools, or B2B software is considered an advantage.

Additional Information

This is an on-site role based in Bellevue, WA. No stipend or salary details were provided.