US Bankruptcy Process Expert - Customer and Legal Operations

About the Role

Infosys BPM is seeking a Bankruptcy Specialist to support US bankruptcy operations. The position is suited to professionals who understand bankruptcy workflows, can manage customer interactions with care, and are comfortable operating in a compliance-heavy environment. The role involves handling cases under Chapters 7, 11, and 13 of the US Bankruptcy Code while working closely with legal and operational stakeholders.

Work Setup

This is a work-from-office position requiring five days at the office each week. Night shift availability is mandatory. The environment is fast-paced, collaborative, and focused on accuracy, customer experience, and regulatory compliance.

Key Responsibilities

The selected candidate will research, review, and manage bankruptcy cases end-to-end while ensuring the records remain accurate and complete. The role also includes responding to customer questions and concerns, updating account and customer details across internal systems, coordinating with attorneys and internal teams, and maintaining compliance with applicable federal and state laws, court procedures, FDCPA requirements, and company guidelines.

• Manage bankruptcy accounts under Chapters 7, 11, and 13.
• Review case documents and process matters accurately.
• Address customer queries, issues, and complaints in a professional manner.
• Maintain precise records of interactions and account actions in the system.
• Update customer and account data in internal platforms.
• Explain loan agreement and account details to customers and authorized representatives.
• Handle multiple cases at the same time while meeting deadlines and quality expectations.
• Follow federal and state bankruptcy regulations, court procedures, and internal operating standards.
• Work in line with FDCPA and other regulatory obligations.
• Coordinate with internal stakeholders to support legal and operational goals.
• Meet productivity, service-level, and performance targets.
• Take part in required compliance training, certifications, and organizational programs.

Mandatory Requirements

Applicants must have strong expertise in US bankruptcy processes, excellent communication skills, willingness to work night shifts, and the ability to be present in the office five days a week.

• Deep understanding of Chapter 7, Chapter 11, and Chapter 13 bankruptcy procedures.
• Ability to interpret bankruptcy-related documents and workflows.
• Strong verbal and written communication skills.
• Confidence in dealing with customers, attorneys, representatives, and internal teams.
• Readiness to work night shifts.
• Willingness to work on-site five days a week.

Success Traits

The role calls for professionals who demonstrate ownership, sound judgment, attention to detail, strong analytical thinking, adaptability, and the ability to stay organized in a high-volume process-driven environment. Comfort handling confidential legal and financial information is also important.

Qualifications

A bachelor’s degree in any discipline is required, along with at least 1 year of experience in the financial services industry. Candidates should also have strong computer skills, the ability to multitask while speaking and typing simultaneously, and the discipline to remain effective in a continuous workflow setting.

• Bachelor’s degree in any discipline.
• Minimum 1 year of experience in Financial Services.
• Strong computer proficiency.
• Ability to multitask, including talking and typing at the same time.
• Ability to stay focused in a continuous workflow environment.
• Capability to meet established productivity and quality standards.

Preferred Background

Additional value is given to candidates who have completed an accredited paralegal program, have bankruptcy or probate experience, have worked in legal operations, or are familiar with legal and document management tools used in US processes.

• Bachelor’s degree with an accredited paralegal program.
• 1+ year of bankruptcy or probate experience.
• 2+ years of experience in legal operations.
• Exposure to PACER.
• Exposure to LexisNexis.
• Experience with document management systems.
• Experience in US legal and financial process environments.

Who Should Apply

This opening is best suited for candidates with a strong background in US bankruptcy, legal operations, financial services, or bankruptcy processing who are comfortable with night shifts and an office-based work model. It is also a good fit for professionals looking to build a long-term career in specialized legal and financial operations.

About the Organization

Infosys BPM is a global business process management company focused on end-to-end transformation, process efficiency, stakeholder experience, and operational excellence. The company operates across 42 delivery centers in 16 countries and supports clients worldwide with integrated business and technology-enabled solutions.

What the Team Values

• Professional growth and continuous learning.
• Ownership and accountability.
• Strong customer experience focus.
• Compliance-led execution.
• Teamwork, innovation, and integrity.
• Exposure to complex US bankruptcy and legal operations work.

Additional Information

The role is designed for professionals who are ready to contribute in a dynamic, collaborative setting where accuracy, customer service, and compliance are central to success. No salary, stipend, vacancy count, start date, or application deadline was specified in the source.