Travel Consultant - Canberra, ACT

About the Role

We are seeking experienced Travel Consultants to join our growing FCM team in Canberra, where you will manage comprehensive travel bookings for a dedicated Government client portfolio. At FCM, we foster a lively, collaborative office atmosphere complemented by the flexibility of working from home two days per week, balancing productivity and a strong team spirit.

Key Responsibilities

• Coordinating full-spectrum travel arrangements including international flights, car rentals, hotel accommodations, and ground transportation using Sabre GDS.
• Efficiently managing complex fare rules, ticket exchanges, itinerary adjustments, and Phase IV transactions with precision.
• Cultivating and sustaining robust relationships with assigned corporate clients to deliver personalized service.
• Consistently meeting service-level agreements (SLAs) while maintaining exceptional service quality.
• Adhering to account-specific guidelines and internal company protocols for ticketing and GDS use.
• Working cooperatively with team members to ensure smooth and effective client service delivery.

Candidate Requirements

• Minimum of two years’ experience as a Travel Consultant or Travel Manager.
• Proficient use of Global Distribution Systems, ideally Sabre.
• Strong detail orientation in managing intricate travel itineraries.
• Excellent interpersonal skills for communication and maintaining client relations.
• Demonstrated ability to collaborate effectively within a team-focused setting.
• Commercial awareness with a commitment to driving sales and exemplary client service.

Benefits and Culture

• First-year on-target earnings (OTE) exceeding $85,000, including a $55,000 base salary plus unlimited monthly incentives, plus superannuation.
• Guaranteed training wage of $75,000 per annum plus super for the initial six months.
• Engaging and inclusive work culture certified as a "Great Place To Work" in Australia and New Zealand.
• Equal opportunity employer embracing diversity, including Aboriginal and Torres Strait Islander peoples, ethnic minorities, and persons with disabilities.
• Customized learning and career development plans with access to over 24,500 courses via LinkedIn Learning.
• Employee-exclusive discounts across 350+ Australian retailers, health and wellness offers, financial planning assistance, and employee share schemes.
• Travel discounts extend to family and friends covering flights, hotels, tours, cruises, and insurance.
• Strong focus on career growth, promoting internal advancement across a global network of brands.
• Access to exclusive corporate health discounts and wellness programs including gym facilities.
• Dedicated mental health support and an Employee Assistance Program for staff and their families.
• Regular social and recognition events, including global travel conferences scheduled for Bangkok 2026 and Sydney 2027.
• Corporate Social Responsibility initiatives offering workplace giving, volunteering, fundraising, as well as paid parental and volunteer leave.
• Commitment to environmental sustainability and proactive initiatives to protect our planet.
• Support for Indigenous inclusion and cultural safety through a Reconciliation Action Plan and cultural leave entitlements.

Additional Information

We request that recruitment agencies do not send unsolicited resumes as the company does not accept fees for such submissions. If you are enthusiastic about advancing your career in corporate travel consultancy, we encourage you to apply and join our team.