Job description

Role overview

The Transportation Operations Center (TOC) serves as Amazon’s command and control hub for transportation execution across its supply chain. It supports multiple regions, including North America, India, and Europe, and is responsible for making sure freight moves smoothly and on schedule between vendors, fulfillment centers, and carrier hubs. When exceptions arise, the team investigates, resolves issues, and keeps all relevant stakeholders updated. The role also involves identifying recurring network issues, analyzing transportation data, and suggesting process or automation improvements to make operations more efficient.

A Transportation Specialist, also referred to here as a Trans Ops Specialist, helps coordinate information between carriers, vendors, hubs, warehouses, and internal teams to prevent issues that could affect customer experience or business continuity. The role spans both inbound and outbound transportation operations.

Inbound operations

Inbound work focuses on the relationship between vendors, carriers, and fulfillment centers. The goal is to ensure freight is collected on time and delivered to the fulfillment center according to the scheduled appointment. The specialist handles issues that occur during the full pickup-to-delivery cycle.

Outbound operations

Outbound work centers on the fulfillment center, carriers, and carrier hubs. The objective is to make sure trucks depart the fulfillment center on time so customer orders reach their destination as promised. The specialist manages problems that arise while freight moves from the fulfillment center to the customer side of the network.

Core expectations

The position requires quick issue resolution through research, use of internal tools, and real-time decision-making. The ideal candidate should understand logistics fundamentals, be comfortable analyzing data and spotting trends, communicate well in both written and spoken form, and show initiative in proposing and driving process improvements through to completion.

Working environment

This role operates in a 24x7 environment and requires delivering timely customer experience while working within strict business timelines. The job may also involve preparing written updates, summarizing weekly findings, and presenting performance variances in review meetings.

Additional information

This posting includes repeated headings such as “A day in the life,” “About the hiring group,” and “Job responsibilities,” but no additional role-specific details were provided under those sections.

Accommodation note

Amazon states that it supports candidates who need workplace accommodations or adjustments during the application, interview, or onboarding process. Candidates may refer to Amazon’s hiring accommodations process for support.

Transportation Specialist

Where you'll work