Transport Planner (Afternoon)

About JB Hi-Fi Group

JB Hi-Fi Group brings together three well-known Australian retail brands: JB Hi-Fi, The Good Guys, and E&S. The group focuses on helping customers improve the way they live, learn, work, and play through technology, consumer electronics, home entertainment, and appliances at competitive prices.

The business operates through a broad store network, online channels, and commercial divisions including JB Hi-Fi Business, The Good Guys Commercial, and E&S Commercial. The company describes itself as energetic, practical, and customer-focused, with an emphasis on teamwork, knowledge, and innovation.

Why Work With JB Hi-Fi Group

• A fast-moving workplace where different perspectives are welcomed and new ideas are encouraged.
• Competitive pay, with some roles including sales commission and additional performance-based incentives.
• Access to career pathways plus structured learning and development across the wider group.
• Staff discounts across JB Hi-Fi Group brands, including access to supplier pricing and special promotions.
• 12 weeks of paid parental leave for eligible primary carers, along with a gift for new parents.
• Flexible working options, including hybrid arrangements for eligible positions.
• Employee Assistance Program support for team members and their families, including counselling and wellbeing resources.
• Workplace giving initiatives through Helping Hands and Doing Good, supporting community charities.
• A sustainability commitment that includes a target of net zero carbon emissions by 2030, with ongoing efforts to reduce, reuse, and recycle.

Role Overview

This newly created Transport Planner position sits within the supply chain team and supports the State Planning Hub in scheduling and planning bulky deliveries for customers and stores. The role provides end-to-end visibility over last-mile activity and is responsible for tracking bulky-item movements while managing logistics and customer-related coordination.

Key Duties

• Allocate routes to carriers and provide ongoing support to delivery teams while monitoring progress on the road.
• Prepare end-of-day reporting and share feedback with DSPs on productivity and customer service, while escalating issues to the DSPs and manager.
• Review daily exceptions and special activities submitted by Delivery Service Providers for approval to ensure billing is processed correctly by the system.
• Track orders, keep customers informed about delays or order issues, and manage customer communication promptly.
• Work closely with the Customer Service team by handling customer requests in a professional and timely manner.

Roster and Working Conditions

This position follows a Sunday to Thursday roster from 1:00 pm to 9:00 pm. The role may also require flexibility to cover leave and public holidays.

What You Need

• At least 2 years of experience in logistics or a closely related area.
• Solid computer skills, including familiarity with Microsoft Office and warehouse systems such as Oracle, SAP, and AS400, as well as transport management systems.
• Ability to adapt to change, stay resilient when facing challenges, and reprioritise work in a proactive continuous-improvement mindset.
• Previous exposure to transport planning and scheduling is preferred, though not essential.
• Experience in retail and/or e-commerce environments is preferred, but not mandatory.
• Availability to work Sunday to Thursday, 1:00 pm to 9:00 pm.

Additional Information

Applications are handled confidentially. Interested candidates are invited to submit their CV. JB Hi-Fi Group is an equal opportunity employer and is committed to building a diverse and inclusive workplace. Candidates are encouraged to apply even if they do not meet every requirement.