Toyota Technician

Role overview

Abdul Latif Jameel is a diversified business group with long-standing roots across the MENAT region. The company has built strong partnerships over decades and developed deep automotive capability, starting from a trading business and a Toyota distributorship in Jeddah, Saudi Arabia. Today, it operates a large vehicle distribution network and continues to expand into other sectors that support the region’s infrastructure of life.

The Toyota Technician role is centered on carrying out mechanical repairs and related workshop tasks to help the center meet customer satisfaction goals and service sales targets. The position follows company mission, values, standard procedures, and close operational supervision.

Job context

• The role has a direct effect on sold working hours.
• The role also directly influences customer satisfaction.

Authority and working framework

• Day-to-day work is carried out under a high level of operational supervision.
• The position has limited authority in routine functional operations.
• The technician is expected to follow ALJ and TMC policies and service SOPs.
• Compliance with service operation policies is mandatory.
• Solid understanding of Mechanical Kodawari is required.

Key purpose

The main purpose of this job is to perform mechanical repair work and associated tasks in the center while supporting customer satisfaction, service revenue, and quality standards through proper use of tools, methods, and procedures.

Core responsibilities

• Carry out repairs requested by customers with proper execution, under the Chief Technician’s close supervision, and within the promised delivery time and estimated cost.
• Inspect and evaluate vehicles using the proper tools and equipment, with guidance from the service Chief Technician, to identify damage and repair needs.
• Support the resolution of complex technical issues alongside team leaders through testing and examination so the correct repair solution is applied.
• Perform after-sales work such as vehicle repairs and scheduled maintenance in line with company policies and procedures.
• Maintain a guest-focused approach to help deliver strong after-sales service quality and customer satisfaction.
• Work with the Job Controller to enter accurate operation numbers, record completed repairs, and update vehicle delivery status using Computerized Time Control Sheets.
• Review technical updates, service bulletins, and daily work instructions in regular team meetings to improve technical capability and operational flow.
• Support after-sales marketing activities, Kaizen initiatives, and business strategy changes that help the center reach its targets.
• Use all service tools, equipment, and facilities properly to support safe operations and protect company welfare, integrity, and brand image.
• Complete assigned work in line with standard operating procedures and coordinate with center service teams to achieve operational targets.

Performance measures

• Productivity
• FIR
• Quality
• 5S

Qualifications and experience

• Minimum education: High School or equivalent.
• At least 1 year of experience in service work is required.
• English and Arabic language ability is expected.
• Special certification or membership: Toyota Technician / G4.

Job-specific skills

• Clear communication
• Time management
• Fast learning
• Results orientation
• Stress handling

About working here

Employees join an established international organization with a long commercial history, a broad footprint across MENAT, and opportunities linked to a culture built on respect, innovation, pioneering spirit, and empowerment.