Tour Manager - Robotics Fulfillment Centers

Role Overview

Amazon is hiring an experienced and dynamic Tour Manager to lead the Tour Leader program across multiple Robotics Fulfillment Centers. This vital position involves managing a dispersed team remotely, frequently traveling to various fulfillment sites for in-person evaluations, coaching, and operational support. The manager will play a key role in ensuring the delivery of engaging, informative tours that highlight Amazon's innovation, technology, and commitment to employees and environmental stewardship.

Core Responsibilities

• Lead, mentor, and grow a team of Tour Leaders spanning several Robotics Fulfillment Centers.
• Occasionally conduct high-quality tours for VIP guests at fulfillment centers.
• Travel regularly to observe tours, perform audits, and provide hands-on feedback and coaching at site locations.
• Recruit, hire, and onboard Tour Leaders to maintain staffing adequacy.
• Collaborate with product and marketing teams to align tours with design specifications and meet capacity, customer experience, and traffic objectives.
• Devise and implement continuous improvement plans to enhance tour quality and team performance.
• Analyze feedback and performance data to pinpoint opportunities for enhancement and execute improvement initiatives.
• Ensure compliance with all relevant safety protocols and Amazon’s policies during tour operations.
• Develop and deliver training programs to keep Tour Leaders informed about new technologies, company initiatives, and best practices.
• Manage scheduling and tour capacity to optimize resource allocation across locations.
• Serve as a primary liaison between the tour program and other Amazon departments to ensure smooth functionality and resolve issues.

Typical Workday

A typical day involves remote team check-ins across different time zones addressing urgent matters, reviewing metrics and visitor feedback, delivering virtual coaching sessions, and collaborating with marketing and product teams. Travel days include observing and auditing multiple fulfillment center tours, providing immediate feedback, meeting local management, and conducting training workshops.

About the Team

You will join a passionate group dedicated to showcasing Amazon’s cutting-edge fulfillment operations and company mission. The team values creativity, data-driven improvements, and cross-functional partnership, offering an innovative environment to develop leadership and operational skills.

Qualifications

• Minimum of 3 years in management roles.
• Bachelor's degree or equivalent professional experience.
• Willingness to travel up to 25% of the time.
• Effective English communication skills, both written and verbal.
• At least 5 years of recent experience in professional communications or public relations.

Preferred Skills

• Experience managing operations in fulfillment or distribution centers.
• Strong customer service background.
• Proven ability to manage large, multi-location, multilingual teams.
• Capability to build trust at all organizational levels and demonstrate professionalism.
• Flexibility to adapt swiftly to changing priorities and environments.
• Proficiency in additional languages is advantageous.

Additional Information

Amazon is an equal opportunity employer that values diversity and does not discriminate based on protected statuses. Compliance with safety and company policies is required. For applicants in Los Angeles County, specific job-related duties and legal provisions apply concerning criminal history and fair hiring practices. Amazon provides comprehensive accommodations upon request during the hiring process.

The annual base salary ranges from $92,600 to $160,000 depending on location, experience, and qualifications. The compensation package also includes sign-on incentives, restricted stock units, and a broad benefit plan covering health insurance, 401(k) matching, paid leave, and more.