- Experience
- 3–6 yrs
- Salary
- USD 65,000 – USD 85,000 / year
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Job description
Role Overview
Puff Media is seeking a seasoned Account Manager to oversee client partnerships within our TikTok Shop portfolio. This senior-level role demands full ownership of client accounts from initial onboarding and strategic planning through campaign execution and contract renewal. Serving as the primary contact for brand collaborators, you will be expected to confidently manage client meetings and relationships without supervision.
Key Responsibilities
- Manage the end-to-end client relationship for multiple TikTok Shop brand accounts.
- Facilitate kickoff meetings, strategy discussions, regular sync-ups, and campaign result reviews.
- Create customized campaign strategies that align with clients' goals, product range, and target audience.
- Coordinate with production, hosting, and creative teams to ensure seamless campaign delivery.
- Track and analyze campaign performance, delivering insights and proactive optimization advice to clients.
- Identify opportunities for account growth and upselling within current client portfolios.
- Oversee contract renewals, manage scope modifications, and handle billing processes.
- Act as Puff Media's external representative and trusted consultant to brand partners.
Qualifications & Experience
- 3 to 6 years in account management, brand partnerships, or client success, including 1 to 2 years specific to TikTok Shop, live commerce, or the creator economy.
- Comprehensive knowledge of TikTok Shop operations, including affiliate programs, live shopping advertisements, GMV growth methods, and creator partnerships.
- Proven track record of independently managing multiple client accounts.
- Exceptional communication skills, capable of presenting data, managing client expectations, and handling complex discussions confidently.
- Commercially astute with the ability to grow accounts and spot new business opportunities.
- Adaptability to fast-moving startup environments where frameworks and procedures are evolving.
- Residency in or willingness to commute to Brooklyn, NY.
Preferred but Not Required
- Experience working with brands in beauty, fashion, lifestyle, or health and wellness sectors on TikTok Shop.
- Existing contacts within TikTok Shop sellers, agencies, or creators.
- Previous team management or mentorship experience.
- Proficiency in Mandarin language.
Compensation and Location
The annual salary ranges from $65,000 to $85,000, determined based on experience. The role is full-time and based onsite in Brooklyn, NY.