TikTok LIVE - AI Data Operation Specialist (Vietnamese Speaking)
Singapore · Full Time
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- Experience
- 3+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Education
- Bachelor’s degree
- Eligibility
- Candidates with the required bachelor’s degree, at least 3 years of relevant AI data operations or analytics experience, and fluency in English plus Vietnamese may apply. The role is intended for professionals able to work in Singapore and handle content moderation work involving sensitive material.
- Resume
- Required to apply
Where you'll work
Job description
About the Team
The livestream business has expanded rapidly and now serves as a major engine for TikTok’s global growth. It also gives users a new way to connect and helps creators express themselves on a larger stage.
Role Summary
This position is for an AI Data Operation Specialist who will help drive content quality in moderation by combining human labeling with machine learning systems, including large language models. The role focuses on maintaining strong moderation standards across TikTok LIVE, supporting model training, reviewing difficult content cases, and turning moderation data into practical improvements. Close collaboration with partner teams is a key part of the work, along with a strong sense of ownership, attention to detail, and a willingness to question existing processes to make them better.
Key Responsibilities
- Maintain strong quality benchmarks across BPO teams, and help set up, onboard, and train new BPO partners.
- Handle policy clarifications, calibration activities, and arbitration workflows, while reviewing team performance to uncover knowledge gaps and recurring issues.
- Label content for assigned queues based on business needs, study the results for trends, and share insights that support project teams and quality initiatives.
- Use large sets of labeled data to support model training and improve decision quality through iterative refinement and reinforcement learning approaches.
- Assist with data preparation, cleaning, and structuring so it can be used effectively for training.
- Test and fine-tune model output to improve accuracy, and provide examples to the algorithm team when decision-making gaps are identified in LLM drafts or outputs.
- Draft, revise, and quality-check content to strengthen the relationship between human judgment and data used in LLM training.
- Review moderation and labeling data from multiple queues to identify market-specific or process-specific trends and correlations.
- Compile supporting evidence for impact analysis and solution planning.
- Own quality-related artifacts for the content moderation scope and contribute creative, tool-based, or technology-based ideas to improve output quality for both individuals and teams.
Qualifications
A strong candidate should hold a bachelor’s degree in a relevant field and bring at least 3 years of experience in AI data operations, AI/ML-based content quality management, product operations, or a similar analytics role, ideally within tech, digital content, or moderation environments. The role also calls for solid data analysis and visualization skills, a basic grasp of machine learning and LLM concepts, and the ability to convert complex data into useful business insights. Fluency in written and spoken English is required for daily work, and Vietnamese is also necessary to better understand live-stream content and support ecosystem quality in Vietnamese markets.
Preferred Profile
- Comfortable reviewing sensitive or disturbing content with professionalism, objectivity, and emotional resilience.
- Strong at using data to influence strategy and deliver practical solutions.
- Adaptable, proactive, self-driven, and effective in fast-changing environments.
- Understands machine learning basics, including evaluation metrics and optimization approaches.
- Genuinely interested in LLMs, human behavior, and user experience.
- Prior experience as an RLHF annotator for leading AI or LLM companies is highly desirable.
About TikTok
TikTok is a leading destination for short-form mobile video, with a mission to inspire creativity and bring joy. Its global headquarters are in Los Angeles and Singapore, and it operates offices across major cities including New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join TikTok
TikTok emphasizes creativity, curiosity, humility, and impact. The company encourages teams to learn quickly, iterate continuously, and embrace challenges with resilience. Its culture is built around collaboration, growth, and an "Always Day 1" mindset that supports innovation and meaningful breakthroughs.
Diversity & Inclusion
TikTok aims to create an inclusive workplace where people are valued for their skills, experiences, and perspectives. The company is committed to reflecting the diverse communities it serves and to building an environment where different voices are respected and celebrated.