Ticketing Executive

About Formula 1

Formula 1 is committed to creating the world’s most exceptional sports and entertainment experience while leaving a positive legacy in every location it races. Since the first Grand Prix in 1950, innovation has been central to the sport, and over more than 75 years it has continued to lead through technologies that have influenced life beyond racing.

Every broadcast, event and fan moment is delivered by a wide range of specialist teams across engineering, broadcasting, legal, logistics, security, event delivery, commercial, media rights, marketing and communications.

Role Overview

F1 is seeking a proactive and commercially aware Ticketing Executive to join the Hospitality team during a period of growth. The position goes beyond routine operations and plays an important part in improving how the team works, strengthening performance and shaping an excellent customer experience.

Reporting to the Senior Manager, Ticketing & Sales Operations, the role owns the day-to-day relationship with the ticketing partner and acts as the link between internal teams and external stakeholders. The successful candidate will help ensure the platform is used effectively, spot opportunities to increase efficiency, improve sales outcomes and deliver a smooth, high-quality service for customers.

This opportunity suits someone who enjoys a fast-moving environment, likes solving operational challenges and is motivated to contribute fresh ideas, smarter ways of working and commercial results.

Main Duties and Responsibilities

• Serve as the main daily contact for the ticketing partner, maintaining a strong working relationship and making sure service expectations are achieved.
• Assist with the configuration, upkeep and optimisation of the ticketing platform to support efficient operations and a strong customer journey.
• Oversee ticketing activity including on-sale launches, inventory changes, issue handling and general platform administration.
• Track sales, performance and operational metrics, then prepare regular reports and insights to guide decisions and commercial objectives.
• Partner with internal teams and external stakeholders to resolve ticketing problems quickly and accurately.
• Perform checks on ticketing setup, pricing, offers and customer-facing communications to maintain accuracy and consistency.
• Spot opportunities to refine processes, improve reporting and strengthen platform performance, suggesting practical improvements where useful.
• Assist with reconciliation and other administrative tasks connected to ticketing activity and partner performance.

What We’re Looking For

The ideal candidate will be highly organised, proactive and able to work well in a fast-paced setting. You should be comfortable taking a solutions-led approach, enjoy collaborating with others, and be focused on accuracy, continuous improvement and delivering a strong customer experience.

Experience Required

• Background in ticketing operations within sport, entertainment or live events.
• Experience preparing reports and analysing sales or operational information.
• Experience managing customer questions, issues and escalations.

Knowledge and Skills

• Practical understanding of ticketing systems, including event setup, inventory control and platform administration.
• Strong attention to detail and the ability to handle several tasks accurately while meeting deadlines.
• Sound grasp of customer service principles and experience dealing with queries and escalations.
• Commercial awareness and an understanding of how operational choices can influence profitability.
• Confident use of Microsoft Excel and other reporting tools.
• Clear communication skills with the ability to work effectively with external partners and internal stakeholders.

Career Progression

Potential next steps from this role include moving into a Senior Ticketing Executive position or progressing to Ticketing Manager.

Benefits

• Private healthcare coverage.
• Dental care.
• Four Grand Prix paddock passes each season.
• Enhanced maternity and paternity leave, plus other family planning policies.
• Free staff shuttle service to and from nearby train stations close to Biggin Hill.
• Complimentary healthy snacks in the office.
• Subsidised canteen in Biggin Hill offering breakfast and lunch.
• 25 days of annual leave, 8 bank holiday days, and a Christmas period closure.
• Access to development opportunities and training requests through the in-house Learning and Development team.
• Discounts on F1 merchandise.
• Discounts for F1 experiences, including F1 Arcade and F1 Drive.
• Access to the Perkbox benefits portal and additional perks.

Additional Information

This role sits within the Commercial division.