Ticket Agent

Job Overview

We are seeking an experienced Ticket Agent to manage travel arrangements primarily for corporate operations. The role involves comprehensive coordination of flights, accommodation, and other travel services, ensuring smooth and efficient travel experiences for employees.

Primary Responsibilities

• Organize both domestic and international flight reservations.
• Arrange hotel bookings, ground transportation, and additional travel-related services.
• Handle modifications such as ticket changes, cancellations, refunds, and reissuance.
• Liaise with employees, HR departments, and travel agencies to fulfill travel requests.
• Verify the completeness of travel documents and obtain necessary approvals.
• Maintain accurate travel documentation and compile standard travel reports.
• Provide logistical support during project mobilization and demobilization phases as well as for VIP travel.
• Assist in promptly solving travel issues to maintain service quality.

Qualifications and Experience

• A Bachelor's degree or an equivalent qualification is required.
• Possess between three and five years of experience in corporate ticketing or travel management roles.
• Familiarity with airline reservation systems such as Amadeus, Galileo, or Sabre is essential.
• Experience within construction or real estate sectors will be viewed as beneficial.

Key Skills

• Proficiency in airline ticketing platforms.
• Strong organizational abilities and effective time management.
• Excellent communication and customer service capabilities.
• High attention to detail ensuring accuracy in travel arrangements.
• Problem-solving skills to address unexpected travel challenges.