Test Center Administrator - Toronto

Overview

This role is based in Toronto, Ontario, Canada, requiring US citizenship or greencard holders only. The primary responsibility is to oversee test candidates and ensure smooth invigilation processes at Prometric test centers.

Key Duties and Responsibilities

• Welcoming test candidates and visitors upon their arrival at the center.
• Conducting security and verification checks including identification verification, license entitlement, and eligibility confirmation for test candidates.
• Performing regular patrols to monitor test candidates and maintain a secure testing environment during exams.
• Signing candidates in and out of the examination rooms.
• Documenting any irregular incidents or complaints through detailed reports.
• Ensuring facility security by managing locks and security systems, potentially holding access keys.
• Handling the operation of computer hardware and test center equipment.
• Supporting technical and operations staff with data communications as needed.
• Operating devices such as DVRs, digital cameras, telephone, and alarm systems when required.
• Participating actively in quality assurance audits, company programs, and initiatives as a cooperative team member.
• Maintaining the cleanliness and orderliness of the test center environment.
• Ensuring workplace safety by proactively identifying and reporting any health and safety concerns.
• Completing necessary accreditation exams and attending training sessions to maintain up-to-date qualifications.

Qualifications and Experience

• Willingness to work flexible hours and cover shifts in other test centers as required.
• Proven experience in delivering customer service.
• Ability to reliably fulfill commitments and respond promptly to management requests.
• Strong interpersonal and communication skills.
• Capability to collaborate effectively within a team environment.