Tesco Night Shift Leader - Craigavon Extra

About the Role

This position is for a Night Shift Leader at Tesco, located in Craigavon, Northern Ireland. The role involves managing the store during night shifts, ensuring a smooth operation that meets customer needs. Hours of work are scheduled between 10:00 PM and 7:00 AM on Sundays, Mondays, Tuesdays, Wednesdays, and Saturdays, with a minimum guaranteed weekly commitment of 16 hours, though reduced hours of at least 12 per week may also be accommodated upon request. Shift schedules are provided with three weeks' notice and flexibility is welcomed where availability closely matches the required hours.

The starting pay rate is £15.59 per hour, with an additional night premium of £2.35 per hour for work done between midnight and 6:00 AM. Other location-based additional pay may apply.

Key Responsibilities

• Manage and coordinate store team during night shifts to maintain a clean, well-stocked, and high-standard retail environment.
• Deliver excellent customer service by engaging with customers, ensuring their shopping needs are fulfilled.
• Take charge of opening and closing the store, handling duty coverage and store safety decisions.
• Support and encourage team members by providing coaching and feedback, maintaining workplace safety and compliance.
• Lead store improvements and remove obstacles to enhance customer experience and operational efficiency.
• Assist with planning and executing seasonal, community, and charity initiatives.
• Communicate store updates and important information promptly to team members.
• Maintain awareness of store performance metrics and support managers in implementing improvements.
• Promote an inclusive and positive atmosphere within the team.

Candidate Requirements

• Applicants must be 18 years or older.
• Proven ability to provide excellent customer service consistently.
• Strong leadership skills with the ability to motivate and inspire a diverse retail team.
• Effective communication skills utilizing multiple channels to keep staff informed.
• Confidence in decision-making and adaptability to changing situations for the benefit of customers and colleagues.
• Demonstrated dedication to health and safety procedures in a retail environment.
• Proactive approach to identifying opportunities to improve customer service and store operations.

What Tesco Offers

• Varied workdays ensuring no two shifts are the same, with flexible hours that can fit different lifestyles.
• Career advancement through ongoing training and development opportunities.
• An inclusive and welcoming workplace environment celebrating diversity and individuality.
• Supportive wellbeing resources and comprehensive benefits including life insurance and pension plans.
• 20 days of holiday starting entitlement with an increase to 22 days after 12 months, plus bank holidays.
• Colleague discounts up to 15% on pay day weekends and access to additional savings through the Colleague Clubcard.
• Uniform provided and access to multiple colleague support networks.

Additional Information

Tesco aims to be every customer's preferred shopping destination while acting responsibly in communities and the environment. The company embraces diversity, equity, and inclusion, ensuring a supportive workplace for all. The role strictly requires applicants to be over 18, in compliance with local regulations regarding working hours and specific job functions.

Tesco is certified as a Disability Confident Leader and committed to accessible recruitment practices.