Tenant Relations Officer - Midlands

About Respond

Respond is among Ireland's largest housing associations committed to delivering high-quality social housing and services for individuals facing homelessness. Our mission is to ensure every family and person in Ireland has access to exceptional housing within vibrant, caring communities. As we rapidly expand to address the housing crisis, we're seeking a passionate, skilled Tenant Relations Officer to contribute significantly to this vision.

Job Location and Details

Position based in Kildare/Midlands, reporting directly to the Housing Manager. The role involves a full-time commitment of 39 hours per week, Monday through Friday, with an annual salary ranging from €45,995 to €59,471.

Role Purpose

The Tenant Relations Officer will provide exemplary tenancy and housing management services for residents within a high-density, mixed-tenure development. The role focuses on fostering sustainable tenancies, engaging residents effectively, and maintaining a safe and well-kept living environment. Working onsite, this position collaborates closely with internal teams to uphold Respond’s values through excellent resident service delivery.

Key Responsibilities

• Manage resident onboarding processes, including welcome visits and tenancy signings.
• Regularly review tenancies to ensure compliance and address breaches such as arrears or anti-social behaviors according to established policies and legal guidelines.
• Coordinate with tenancy sustainment and income management units to stabilize tenancies.
• Engage actively as the main on-site liaison for resident inquiries, organizing meetings and community events to encourage participation.
• Promote a respectful, inclusive community culture and monitor communal spaces to ensure safety and cleanliness.
• Partner with Assets and Estates teams to manage repairs, maintenance, and site standards, including contractor coordination.
• Identify safeguarding concerns, maintain confidential case records, and work closely with support services to assist vulnerable residents and prevent tenancy loss.
• Collaborate cross-departmentally with rent support, compliance, customer service, and community development teams to provide integrated services and uphold standards.
• Ensure accurate housing management records and contribute to performance reporting and audits.

Qualifications and Experience

• Demonstrated experience in tenancy management, housing support, or similar customer-focused public service roles.
• Full, clean driving license with access to a vehicle.
• Proficient interpersonal and communication skills with a strong resident-centered approach.
• Solid knowledge of housing rights, tenancy management practices, and relevant legislation.
• Ability to manage sensitive issues with discretion, empathy, and professionalism.
• Preferred experience working in mixed-tenure or dense housing settings and familiarity with Approved Housing Bodies and social/affordable housing models.
• Exposure to managing anti-social behavior, rent arrears, and safeguarding cases is advantageous.
• Relevant qualification in housing, social care, property management, or commensurate experience; training in conflict resolution and safeguarding is beneficial.

Key Competencies

• Empathy and effective resident engagement.
• Strong problem-solving and conflict resolution abilities.
• Clear and professional communication skills.
• Excellent organizational capabilities and meticulous attention to detail.
• Collaborative mindset aligned with organizational values.
• Capability to operate autonomously and collaboratively within a team.

Commitment to Diversity

Respond is dedicated to fostering an inclusive workforce, welcoming applicants from all cultural, national, gender backgrounds, and those who have encountered social exclusion.

Application Details

Applications are accepted until August 19, 2026.