Telesales Manager

Role Overview

The Telesales Manager will oversee team performance daily, analyze individual metrics, and ensure adherence to work schedules. This role involves reporting on outcomes, refining processes, and fostering customer service skill development within the team.

Key Responsibilities

• Flexibly manage rotational shifts, including extensions and weekend work.
• Ensure the team meets daily, weekly, and monthly sales targets.
• Maintain a minimum of 6500 calls dialed per agent each month with 100% achievement of allocated targets.
• Achieve a minimum quality score of 90% monthly on audited calls.
• Conduct call audits, provide timely feedback, and perform daily mock calls to enhance team performance.
• Maintain staff retention at 90% or higher, striving towards zero attrition as per business goals.
• Minimize shrinkage within the team effectively.
• Monitor and report on team metrics, demonstrating strong proficiency in MS Excel.
• Exhibit excellent communication and leadership capabilities.
• Apply sound decision-making skills to resolve team issues and conflicts.
• Identify training needs and provide coaching support.
• Encourage teamwork and motivate members toward common goals.
• Perform weekly performance reviews comparing planned outcomes with actual results and maintain documentation.

Required Skills & Qualifications

• Open to both male and female candidates.
• Outstanding communication skills are mandatory.
• Strong analytical skills and proficiency in Microsoft Excel, PowerPoint, and other presentation tools.
• Experience managing real estate sales teams is advantageous.
• Possession of any graduate degree.
• Fluency in Telugu, Hindi, and English with excellent verbal abilities.