Telesales Executive - Product Advisor HVM

About the Role and Team

Join our dynamic Market Development team that drives business growth through diverse channels like Renewals, High Value Memberships (HVM), Hubs, and Retail Centres. Though the team operates across various cities, everyone shares a common focus: "What is today's sale?" As a Product Advisor under the HVM category, you will engage customers directly, converting conversations into paid memberships while providing exceptional service and making customers feel valued.

Key Responsibilities

• Contact existing members to present and promote premium membership offerings.
• Meet daily benchmarks related to talk time, call volume, and revenue generation.
• Establish rapport and trust with clients to foster loyalty and encourage repeat subscriptions.
• Monitor conversion rates and conduct consistent follow-ups to ensure customer satisfaction.
• Engage in ongoing performance evaluations and skill development sessions.

Essential Requirements

• At least 6 months of experience in telesales, outbound calling, or direct sales roles.
• Proficient communication skills in English as well as one or more Indian languages.
• Clear and confident verbal communication with natural articulation.
• Adopt a consultative and persuasive selling style prioritizing customer needs.
• Demonstrated resilience and personal accountability towards meeting targets.

Work Environment and Benefits

• Fast-moving workplace focused on growth and advancement.
• Culture emphasizing transparency with performance-based evaluations.
• Recognition programs including celebrations, incentives, and rewards for achievers.
• A supportive team that encourages shared learning and collective success.

Additional Information

This position is based in Mumbai, Maharashtra, India. The company values mindset over location and encourages candidates eager to own their performance metrics and make every interaction count.

Monthly Salary Range: INR 16000 to 22000