Telesales Executive (Hindi)

Job Overview

We are looking for an enthusiastic and customer-oriented Telesales Executive fluent in Hindi to join NB4 Holidays Private Limited. This role demands excellent communication capabilities, a proactive mindset, and dedication to meet sales and customer engagement goals.

Key Responsibilities

• Initiate outbound calls to potential and existing clients.
• Handle inbound customer queries with professionalism and courtesy.
• Clearly communicate product details, services, current offers, and promotional campaigns.
• Generate sales leads, converting inquiries into confirmed bookings or sales.
• Follow up on quotations, bookings, payments, and gather customer feedback.
• Maintain precise records of customer interactions and update the CRM or company databases accordingly.
• Address and resolve basic customer issues or escalate complex concerns when necessary.
• Consistently achieve daily, weekly, and monthly call and sales targets.
• Collaborate with internal teams to ensure seamless customer service delivery.
• Develop and sustain lasting relationships with customers.

Candidate Profile

• Fluent spoken Hindi is mandatory.
• Strong persuasion and negotiation skills.
• Good listening and interpersonal communication abilities.
• Basic proficiency with computers including MS Office and email handling.
• Ability to manage multiple tasks efficiently in a target-driven environment.
• Positive, customer-centric attitude with a willingness to learn and adapt.
• Previous experience in telecalling, sales, customer service, or BPO sectors is preferred.
• Fresh graduates with excellent communication skills are also encouraged to apply.
• Confidence in phone communication and effective objection handling.
• Solid time management and organizational capabilities.
• Team-oriented with a proactive work ethic.

Additional Information

• Full-time role based in Kochi, Kerala.
• Working hours during business days with some flexibility to include weekends if necessary.
• Performance-based incentives and paid leave according to company policies.
• Training programs and career advancement opportunities provided.
• Supportive and employee-friendly workplace environment.