Telephone Operator for Appointment Coordination with Clients (m/f/d)

About the Company

We are an expanding firm specializing in funding consultancy, committed to professional, transparent, and appreciative communication with both prospects and our internal team.

Role Overview

We are seeking a dedicated Telephone Operator (m/f/d) to act as the first point of contact with our prospects, conduct structured calls, and provide organizational support to our consulting team.

Primary Responsibilities

• Conduct professional initial phone contact and pre-qualify potential clients
• Schedule and coordinate consultancy appointments
• Maintain precise and updated records of conversations and customer information
• Collaborate closely with internal teams to ensure seamless processes

Candidate Profile

• Friendly, professional demeanor with excellent verbal communication skills over the phone
• Fluent German language skills, both spoken and written
• Methodical, dependable, and capable of working independently
• Comfortable using PCs and familiar with basic MS Office applications
• Previous experience in customer service or telephone roles is advantageous but not mandatory

What We Offer

• Fully remote position allowing flexible and location-independent work
• Competitive hourly wage of 14 euros plus attractive bonus payments
• Flexible working hours through a flextime system
• Comprehensive onboarding including detailed conversation guides
• Supportive, motivated, friendly, and professional team environment
• Dedicated contacts and clear procedures for smooth daily operations

Technical Requirements

• Own PC or laptop with Windows operating system
• Headset suitable for professional calls
• Reliable internet connection

Application Process

Please submit a brief resume; a cover letter is not required. We will respond promptly to all applications.