Customer Experience Executive - Luxury Residences

About the Role

Bagai Buildcon LLP is seeking a Customer Experience Executive to join the team supporting their premium residential project, 75°E Homes. This position involves delivering exceptional service to prospective and existing customers within a professional and welcoming environment.

Key Responsibilities

• Greet and assist customers visiting the residential project site.
• Conduct detailed presentations about the project and guide clients through sample flats.
• Respond to customer inquiries via phone, WhatsApp, and in-person visits promptly and professionally.
• Maintain accurate customer records and update the CRM system regularly.
• Arrange and coordinate site visits and follow-up communications with clients.
• Collaborate closely with the marketing team to handle incoming inquiries effectively.
• Ensure a luxury, high-quality customer experience throughout all stages of the customer journey.

Preferred Background

• Candidates with prior experience in sectors such as hospitality, front office operations, guest relations, airlines, premium retail, banking, relationship management, or customer service are highly encouraged to apply.
• Fresh graduates displaying excellent communication abilities and a professional demeanor are also welcome to apply.