Telecounsellor

Overview

Frankfinn Aviation Pvt Ltd seeks motivated and result-driven candidates for the position of Academic Counsellor / Telecalling Executive. The role focuses on engaging with potential students, delivering career counselling, boosting admissions, and advocating for Frankfinn's premier training programs in Aviation, Hospitality, Travel, and Customer Service sectors.

Key Responsibilities

• Initiate outbound calls to inform potential students about available courses and programs.
• Provide guidance to students and parents on career paths within the targeted industries.
• Generate and manage leads via telecalling and diligently follow up.
• Maintain detailed and accurate call logs and update lead data in the CRM or system.
• Transform inquiries into in-person visits, counseling appointments, and enrollments.
• Meet and surpass set daily, weekly, and monthly calling and conversion targets.
• Ensure a professional and positive experience for all candidates through skilled communication and counselling.

Eligibility and Requirements

• Minimum educational qualification: 12th pass with results available; graduates preferred.
• Professional experience ranging from 6 months to 8 years in telecalling, telesales, lead generation, academic counselling, or customer service roles.
• Open to all genders.
• Excellent verbal skills in English and Hindi.
• Proven ability in outbound calling, telesales, or lead generation.
• Effective persuasion, counseling, and negotiation talents.
• Strong skills in understanding customer needs and addressing their queries.
• A driven, target-focused attitude with enthusiasm for sales and customer engagement.

Working Schedule and Other Details

• Workdays are Monday through Saturday.
• Office hours are from 10:00 AM to 7:00 PM.
• Sundays are weekly holidays.
• No travel is required for this role.

Compensation

Monthly in-hand salary ranges from ₹16,000 to ₹25,000. Additionally, performance-based incentives are available.