Telecel Cash Fraud Analyst

Overview

The Fraud Management Lead at Telecel Ghana plays an essential role in protecting the financial integrity, operational stability, and compliance of Telecel Cash services. This position involves creating and managing a complete fraud prevention framework that addresses risks across commissions, third-party collaborations, and Mobile Money Interoperability. The role focuses on proactively assessing risks, enforcing strong control mechanisms, and integrating security principles to minimize financial losses, safeguard the brand, and maintain uninterrupted operations.

Key Responsibilities

• Manage the complete fraud detection and response process to ensure quick identification and mitigation of fraudulent activities.
• Develop and uphold preventive controls against fraud in critical sectors such as commissions, third-party integrations, and Mobile Money Interoperability.
• Conduct fraud risk evaluations for new and existing products, supporting Security-by-Design methods.
• Identify and address new fraud tactics and changing threat scenarios through coordinated mitigation strategies.
• Examine internal and external fraud patterns, produce meaningful insights, and communicate findings to senior leadership and relevant groups.
• Ensure adherence to audit standards, regulatory rules, and legal obligations, including lawful disclosure to law enforcement agencies.
• Engage actively in internal and external fraud forums to promote collaborative risk management.

Qualifications and Requirements

• Minimum two years of experience in fraud management, revenue assurance, or telecommunications/IT operations with solid understanding of telecom and FinTech fraud risks and countermeasures.
• Strong analytical capabilities with high attention to detail, accuracy, and thoroughness.
• Expertise in anti-fraud tools and systems, including telecom and IT infrastructure, transaction monitoring, and risk detection technologies.
• Exceptional communication skills, both written and verbal, with the ability to convey complex data clearly to inform strategic decisions.
• Outcome-oriented mindset emphasizing process improvement, commercial results, and continuous enhancement.