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Tele Sales Specialist / Tele Moderator
Liali Events Organizing | Design | Production | Wedding Planning | Corporate Events | Coordination
Dubai, United Arab Emirates · Full Time
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- Experience
- 2+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Eligibility
- Candidates with at least 2 years of telesales or customer service experience are suitable. Preference goes to applicants with exposure to weddings, events, hospitality, or luxury services. The role is best suited to people who communicate well in English, with Arabic considered an advantage, and wh…
- Resume
- Required to apply
Where you'll work
Job description
About the Role
Liali Events Organizing is looking for an energetic Tele Sales Specialist who can turn incoming enquiries into confirmed appointments and bookings for wedding and event planning services. This role suits someone with strong communication ability, a persuasive approach, and a genuine focus on excellent client service.
Key Responsibilities
- Reach out to potential customers by phone, WhatsApp, email, and other communication channels.
- Handle enquiries coming in from social media, the company website, and promotional campaigns without delay.
- Assess prospects, identify their event needs, and determine whether they are a good fit.
- Arrange consultations with the sales team or event planners.
- Keep following up with leads to improve conversion rates.
- Present services, packages, and offers in a clear and professional manner.
- Record customer details accurately in the CRM.
- Work toward monthly sales goals and key performance indicators.
- Develop and maintain positive relationships with both new and existing clients.
- Coordinate closely with operations and event planning teams to ensure smooth transfer of client requirements.
- Prepare daily and weekly reports covering sales activities.
Requirements
- A minimum of 2 years’ experience in telesales or customer service.
- Background in weddings, events, hospitality, or premium/luxury services is an added advantage.
- Strong English communication skills; knowledge of Arabic will be beneficial.
- Good negotiation ability and confidence in closing sales.
- Working knowledge of CRM tools and Microsoft Office applications.
- Self-driven, goal-oriented, and focused on customer satisfaction.
- Willingness to work evenings and weekends when business needs require it.
Additional Information
Location: Dubai, United Arab Emirates.
Employment type: Full-time, onsite.
Openings: Not specified.
Compensation: Not mentioned.