Techno Functional Consultant L1 - ServiceNow Specialist

Role Overview

This position serves as a pivotal link integrating client functional needs with technical execution at the module level. Key activities include defining technical specifications, performing basic configuration tasks, and resolving initial system issues.

Core Responsibilities

• Possess expert knowledge of the ServiceNow platform, particularly modules such as ITSM, ITAM, CSM, APM/EA, DPR, ITOM to design optimized solutions.
• Focused expertise required in APM/EA, ITAM, and CMDB with familiarity in service mapping TPM/TRM.
• Lead and mentor development teams through implementation, ensuring alignment with best practices and adherence to quality benchmarks.
• Create and deliver technical proofs of concept to demonstrate ServiceNow capabilities effectively.
• Engage stakeholders to translate their requirements into scalable technical designs and recommend best-fit solutions based on industry standards.
• Design and oversee integrations connecting ServiceNow with external systems using REST, SOAP, and other APIs.
• Develop automation and orchestration workflows to improve operational efficiency.
• Lead documentation efforts and provide training and support to users and administrative staff.
• Design and implement custom ServiceNow applications, configure and enhance core modules including EA/APM, DPR, ITSM, ITOM, and SecOps, while maintaining business rules, scripts, UI policies, and workflows.

Candidate Qualifications

• Bachelor’s degree in computer science, IT, or related discipline.
• A minimum of five years' experience as a ServiceNow developer with significant exposure to platform customization and development.
• Strong skills in JavaScript, Glide scripting, and ServiceNow development tools.
• Demonstrated proficiency with ServiceNow modules such as APM/EA, DPR, ITSM, and ITOM.
• Hands-on expertise integrating ServiceNow with external systems via REST, SOAP, and MID servers.
• Sound understanding of ITIL foundations and implementation best practices.
• Relevant certifications like ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or Certified Implementation Specialist (CIS) are preferred.
• Excellent analytical, problem-solving, and communication capabilities.

Additional Notes

The role demands 5 to 8 years of experience with mandatory skills in ServiceNow IT Service Management. The selection is focused on dynamic individuals ready to support Wipro’s evolution as a comprehensive digital transformation partner, embracing continuous professional growth and reinvention.