Technical Service Specialist - Advanced Process Control

About the Role

Join ABB and contribute to creating a leaner, cleaner industrial landscape. As a Technical Service Specialist with a focus on Advanced Process Control (APC), you will drive plant optimization efforts across UAE, Kuwait, and Pakistan. Reporting to the Automation Engineering Manager, you will deliver services according to ABB standards and safety protocols, ensuring customer satisfaction. Your role involves providing specialized technical support, solving expertise-specific challenges, and proactively engaging with customers and sales teams to meet needs and identify business opportunities.

Key Duties

• Lead Optimization and APC projects from initial site surveys and benefit assessments through modelling, commissioning, and achievement of value realization.
• Execute service projects at customer facilities and coordinate with ABB Product teams within the UAE, Kuwait, and Pakistan regions.
• Identify and communicate tangible benefits of optimization solutions, balancing technical excellence with customer value and business priorities.
• Provide remote and on-site technical support and problem resolution within your specialization across various service categories.
• Develop and tailor service applications, tools, and methods to cost-effectively respond to evolving customer requirements.

Team Environment

You will be part of a high-performing team where you can thrive and make impactful contributions.

Candidate Requirements

• Proven track record in successfully implementing advanced process control and energy/process optimization projects within Energy and Process Industries.
• Competency in presenting APC, process, and energy optimization concepts as clear value propositions and technical specifications to customers.
• Experience with plant optimization solutions leveraging APC and performance optimization software to enhance processes, reduce energy use, and lower emissions.
• Comprehensive knowledge of plant optimization technologies.
• Strong passion for customer engagement and excellent communication abilities.
• Academic qualification in Chemical Engineering or a related discipline, with experience in Oil & Gas, Power, and Water sectors.
• Proficiency in English for effective communication with internal and external stakeholders.

Benefits and Opportunities

ABB encourages you to bring your full potential to the workplace, offering you tools and freedom to expand your skills, pursue career growth, and tackle meaningful challenges. Your work will have visible and impactful outcomes daily. Join a team where industry transformation is underway and contribute to shaping the future.

Additional Information

This role is part of ABB’s Energy Industries division, which serves industries such as oil, gas, chemicals, power generation, life sciences, and water with innovative automated, digitized, and electrified industrial solutions. ABB values diversity and inclusivity, welcoming individuals from all backgrounds and experiences.