Technical Customer Success Manager

About n8n

n8n is an open workflow orchestration platform built for the AI era. It combines the flexibility of code with the speed of no-code, helping technical teams automate work faster and with fewer limits. The platform is supported by an active builder community and more than 500 integrations approved by users.

Founded in 2019, the company has grown to a team of 260+ people across Europe and the US, with its main centre in Berlin. Its community includes over 650,000 active developers and builders, and the project has earned more than 190K GitHub stars, placing it among the world’s top 40 most popular projects. The company has also attracted investment from major backers, including Sequoia’s first German seed round and SAP’s recent strategic investment, bringing its valuation to $5.2bn.

Applicants are encouraged to try the platform and share a screenshot of their first workflow. The easiest way to start is by registering in the product and exploring the builder experience firsthand.

Role Overview

This position is for a highly technical educator and problem-solver who will serve as the technical backbone of the Scaled Enterprise Customer Success team, supporting the €20k–50k ARR segment. Rather than managing a standard 1:1 customer portfolio, the role acts as a technical unblocker for many enterprise customers at once. The focus is on one-to-many enablement, live office hours, advanced workflow examples, and targeted interventions when automation systems detect customers struggling with architecture or node setup.

What You Will Do

• Run technical enablement programs such as weekly office hours, monthly deep-dive webinars, and group onboarding demos covering common enterprise challenges including error handling, AI agents, self-hosting at scale, security, governance, and best practices.
• Handle the enterprise Slack channel by answering questions, triaging issues, escalating to Product when appropriate, and converting repeated questions into reusable content.
• Support customer implementation by joining activation calls when customers are blocked and helping them move forward without taking full ownership of the implementation process.
• Work with cross-functional teams to create scalable playbooks and reference material.
• Develop workflows, integration examples, security and governance guides, migration documentation, and AI agent patterns that help the segment scale.
• Turn recurring questions from live sessions into reusable technical assets.
• Create advanced templates, video walkthroughs, and technical documentation for use in automated Digital CS campaigns.
• Build internal automations for the CS team, such as health-score triggers, lifecycle alerts, and Slack-to-Vitally synchronisation.
• Improve retention by spotting technical risks such as weak architecture, missing error handling, scaling limitations, or fragile credentials, and stepping in before renewals are affected.
• Represent the voice of scaled technical users by sharing recurring friction points with Product and Engineering to improve the core experience.

Requirements

• 3–5+ years of strong individual-contributor experience in Solutions Engineering, Technical Account Management, Technical Onboarding, or Developer Advocacy in a B2B SaaS environment.
• Practical experience with APIs, webhooks, JSON, JavaScript, and workflow automation.
• Strong presentation and communication ability, with the confidence to lead discussions for 50+ engineers, developers, or operations leaders.
• A builder-focused mindset with strong empathy and a habit of turning one-off fixes into reusable resources.

Nice to Have

• A technical degree such as Computer Science or Machine Learning.
• Hands-on experience with n8n.

Why Join

You will help shape how Customer Success scales at one of Europe’s fastest-growing startups, with direct influence on how enterprise customers are supported, retained, and grown. This is a remote-first role on a highly cross-functional team that values ownership, experimentation, and practical problem-solving. It is a strong fit for someone who wants to combine deep technical architecture knowledge with one-to-many education and build a repeatable customer success motion.

Equal Opportunity

n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

Work Authorization and Language

The company can sponsor visas for Germany. For any other country, candidates must already have the right to work. The company language is English.

Location Guidance

If the same role appears in multiple locations, that is because the company hires remotely and posts in different places to improve visibility for candidates. Applicants should choose the location they are most likely to work from in the future.

Benefits

• Competitive compensation with fair and attractive pay.
• Equity participation as part of the ownership mindset.
• Work-life balance with 30 days of vacation plus public holidays in Europe, or 20 vacation days, 8 sick days, and public holidays in the US.
• Health and wellness benefits aligned to local norms in Europe; in the US, low-premium low-deductible medical plans, a no-cost premium HDHP option with a pre-seeded HSA, dental coverage, and vision coverage.
• Future planning support through pension contributions in Europe; in the US, a 401(k) with a 4% employer match.
• Financial security benefits aligned to local norms in Europe; in the US, company-paid short-term and long-term disability insurance plus life insurance.
• €1K per year for courses, books, events, or coaching to support career growth.
• Regular hackathons and a product-loving, enthusiastic team environment.
• Remote-first work across Europe with regular off-sites for team connection.
• $100 per month to support open-source projects.
• An unlimited AI budget to help employees use tools that improve productivity and creativity.
• Transparent company-wide visibility into work and business performance.
• Country-specific details are included in the employment contract.

Additional Information

n8n encourages candidates to explore the product and share a screenshot of their first workflow as part of their application preparation.