Technical Customer Success Manager (Creator Economy)

Role overview

This opportunity is for a partner company, with that employer handling the full application process and all follow-up steps. The team is hiring a Technical Customer Success Manager focused on the creator economy in New Zealand.

The role blends customer success, technical advisory work, and platform optimization in a rapidly growing environment. You will help creators launch mobile apps by supporting them through build, configuration, quality checks, and release workflows end to end. The emphasis is on proactive technical partnership rather than reactive support, with a focus on reliable integrations, strong platform performance, and successful app store approvals. This is a hands-on, highly analytical position that calls for troubleshooting, system analysis, and process improvement. You will work closely with Product and Engineering to strengthen reliability and encourage feature adoption. Success in this role will be measured by quicker launches, fewer technical blockers, and more confident customers who can operate independently.

Key accountabilities

• Own a group of creator accounts and provide advanced technical guidance across app creation, testing, submission, and growth stages
• Investigate and fix difficult issues related to configuration, integrations, and automation across the platform
• Advise customers on implementation choices so their setups remain stable and scalable
• Review crash reports, performance data, and repeated sources of technical friction
• Work with Product and Engineering to raise platform issues and drive resolution
• Test new features and support smooth rollout across customer accounts
• Assist with Apple App Store and Google Play submissions, including compliance and metadata needs
• Explain complex technical topics in clear, practical language for non-technical users
• Help build documentation, playbooks, and internal knowledge resources that make support easier to scale
• Spot recurring issue patterns and take action to prevent future problems

Requirements

• At least 2 years of experience in Technical Customer Success, Solutions Engineering, SaaS implementation, or a similar client-facing technical role
• Solid knowledge of APIs, integrations, automation logic, and system workflows
• Background supporting app-based or platform-based products, ideally in no-code or low-code environments
• Experience with mobile app release processes for Apple App Store and Google Play is strongly preferred
• Ability to read logs, troubleshoot problems, and identify root causes in complex systems
• Excellent written and spoken communication with an emphasis on clear, structured explanations
• Proven ability to juggle multiple implementations or launches at the same time
• Strong analytical thinking with the ability to identify trends and improve processes
• Comfort working in fast-moving startup or scale-up settings
• Good documentation habits and an organized approach to solving problems
• Ability to stay calm, methodical, and effective when facing ambiguity or technical complexity

Benefits and perks

• Fully remote arrangement with the flexibility to work from anywhere
• Chance to work on AI-enabled tools that are shaping the future of the creator economy
• International team culture with regular in-person meetups in global locations
• Support for career growth through coaching, training, and conference access
• High autonomy and direct influence on product improvements and customer outcomes
• Budget for tech gear to support your setup and productivity
• 24 days of paid vacation plus 10 extra celebration leave days
• Paid parental leave to support family needs
• Exposure to a fast-growing platform with large-scale user impact
• Mission-led environment focused on helping creators build and monetize apps without coding

Hiring and data processing information

Applications are managed by the partner company rather than directly through the listing platform. A matching system is used to review applications against the core job requirements, create a shortlist, and pass it on to the employer, whose internal team handles interviews, assessments, and final selection.

By applying, candidates consent to their personal data being processed for recruitment evaluation and shared with the employer as needed under applicable data protection rules, including GDPR where relevant. The hiring process may also use AI tools to assist with tasks such as application review, resume analysis, or response assessment, but human recruiters make the final hiring decisions. Applicants may contact the recruitment team for more details about data handling rights such as access, correction, deletion, or objection.