Team Member, Petsense

Role summary

This role focuses on creating a positive in-store experience by helping customers and coworkers, supporting sales efforts, and completing assigned tasks while delivering outstanding service. The position is based in a retail environment and requires a hands-on, customer-focused approach.

Key duties

• Show up consistently and on time, with the flexibility to work different shifts as business needs change.
• Work a mix of days, nights, weekends, and overtime when required.
• Support the store’s selling approach by greeting customers, engaging with shoppers and pets, recommending products or services, and making the experience memorable.
• Operate the cash register or computer and follow established cash-handling procedures.
• Recover merchandise, complete freight-related tasks, and carry out planogram work such as merchandising, resets, and sets.
• Assemble products, complete price updates and markdowns, and assist customers with loading purchases.
• Perform janitorial work and help keep the store clean and organized.
• Care for live animals safely, including sanitizing holding tanks and supporting animal welfare needs.
• Complete all required paperwork and documentation tied to assigned tasks.
• Carry out other responsibilities as directed by the supervisor.

Qualifications and skills

No prior work experience is required, although retail background and familiarity with pets or live animals would be an advantage. A high school diploma or equivalent is preferred but not mandatory. Regardless of education level, the person in this role must be able to read, write, and count accurately.

Successful candidates should bring strong communication and problem-solving ability, basic computer skills, good interpersonal judgment, and the ability to resolve issues professionally and with minimal conflict. Knowledge of pet food, pet products, and live-animal care is especially desirable.

Working conditions and physical demands

The job is generally performed indoors in a moderately noisy setting, with occasional work in outdoor lot areas. Floors are typically hard surfaces such as concrete or asphalt, and lighting and temperature conditions are usually adequate. Shifts vary by store and are typically at least 4 hours long and may run beyond 8 hours.

This is a physically active position. Team members must move quickly and safely throughout the store and outdoor areas, operate store equipment efficiently, and deliver high customer service throughout the shift. The role may require lifting merchandise overhead, standing for long periods, bending, kneeling, twisting, crouching, squatting, stooping, and climbing ladders. It also involves handling and transferring live animals, equipment, and merchandise weighing up to 50 pounds, as well as completing all required training and certifications.

Additional information

This job outline provides a general view of the role and does not include every possible responsibility. Team members may be assigned other duties by their supervisor.

Benefits

Full-time team members, along with part-time team members, are eligible for a benefits package that can include medical, dental, and vision coverage, company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning support such as adoption and surrogacy assistance.

For part-time new hires, benefits eligibility is based on averaging at least 15 hours per week during the 90-day lookback period. That lookback begins on the first day of the month after the hire date. If the hourly requirement is satisfied, coverage starts on the first day of the month after 4 months of continuous service.

Please review the applicable benefits and leave policies for the position for additional details.