Team Member, Petsense

Role overview

This position focuses on serving customers and supporting the store team while helping drive sales initiatives. The role also requires delivering a high standard of customer care and completing assigned store tasks accurately, safely, and efficiently.

Key responsibilities

• Maintain consistent attendance and be dependable for scheduled work.
• Work assigned shifts and remain flexible for different hours, days, nights, weekends, and overtime based on store needs.
• Support selling efforts through the TEAM approach: thank the customer, engage with the customer and/or pet, recommend products or services, and create a memorable experience.
• Operate the cash register and computer while following approved cash-handling procedures.
• Recover merchandise and keep the sales floor organized.
• Help with mandatory freight processing.
• Complete planograms, including merchandising, resets, and set changes.
• Assemble merchandise as needed.
• Carry out janitorial and cleaning tasks.
• Process price changes and markdowns.
• Assist customers with loading purchases.
• Help keep live animals safe and healthy, including sanitizing and maintaining holding tanks and providing animal care as required.
• Complete all related documentation for assigned duties.
• Carry out additional tasks assigned by the supervisor or store leadership.

Required qualifications

No prior experience is required, though retail background and knowledge of pets or live animals are preferred. A high school diploma or equivalent is preferred but not mandatory. Regardless of education level, the candidate must be able to read, write, and count accurately.

Preferred skills and attributes

• Knowledge of pet products, pet food, and live animal care.
• Strong verbal communication and problem-solving ability.
• Basic computer literacy.
• Good interpersonal skills and the ability to handle issues fairly and with minimal conflict.

Working conditions

The work environment is generally indoors with moderate noise, although some work occurs in outdoor lot areas. Surfaces are typically hard, such as concrete or asphalt, and lighting and temperature are adequate. Shifts vary by store and are typically at least 4 hours long and may extend beyond 8 hours. The role also requires supporting a safe and productive environment for team members and customers while following company safety training and guidelines.

Physical demands

This is a physically active role. The team member must be able to move throughout the store and outdoor areas quickly and safely, use store equipment properly, and provide strong customer service throughout the shift. The job may involve occasional overhead reaching, frequent standing, kneeling, twisting, crouching, squatting, bending, stooping, and climbing ladders. The team member must be able to access the sales floor, side lot, stock area, and register area, operate store systems and equipment continuously, process information and merchandise through point-of-sale systems, communicate clearly in writing and verbally, and move live animals, equipment, and merchandise weighing up to 50 pounds. Successful completion of required training and certifications is also necessary. Lifting 50+ pounds is part of the role.

Additional information

This job summary is meant to provide an overview of the role and does not include every duty that may be assigned. Team members are expected to complete other responsibilities as directed by their supervisor.

Company benefits

The company offers a broad benefits package for full-time team members and part-time team members, including medical, dental, and vision coverage; company-paid life and disability insurance; paid parental leave; tuition reimbursement; and family planning support such as adoption and surrogacy assistance. Part-time new hires become eligible for TSC benefits by averaging at least 15 hours per week during the 90-day lookback period. That lookback period begins on the first day of the month after the hire date. If the 15-hour requirement is met, benefits eligibility begins on the first day of the month after 4 months of continuous service.

Eligibility notes

This role is open to candidates who can perform the physical and operational demands of an active retail environment, including work with live animals. Retail experience and pet or animal knowledge are preferred but not required.

Benefits note

For additional details on the applicable benefits and leave policies, candidates should review the policy information provided for the position.