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Team Leader - Operations (Rider Management)
Human Centered Design Mobility
Delhi-NCR, India · Full Time
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- Experience
- Any
- Salary
- INR 18,000 – INR 22,000 / month
- Openings
- 1
- Posted
- 16 hours ago
- Work mode
- In office
- Resume
- Required to apply
Job description
About the Role
We are seeking a dedicated Team Leader to oversee rider operations for a two-wheeler rental company based in Delhi-NCR. The successful candidate will be responsible for managing rider-related activities to ensure smooth and efficient rental processes every day.
Primary Responsibilities
- Collect daily rental payments punctually and maintain accurate records.
- Provide ongoing support to riders by addressing and resolving their operational challenges.
- Lead recruitment efforts to onboard new riders for the bike rental service.
- Monitor rider attendance and evaluate daily performance metrics.
- Coordinate the handover and retrieval of vehicles between customers and riders.
- Foster positive relations with riders and customers to improve service delivery.