Team Leader, Front Office

About Atlantis, The Palm

Part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm offers an iconic resort experience on Palm Island’s crescent. Boasting 1,544 rooms and suites inspired by the sea, the resort features world-class dining with celebrity chefs and Michelin-starred restaurants. Guests can enjoy thrilling adventures at the largest waterpark globally, explore marine life among 65,000 aquatic animals in the aquarium, and interact with Indo-Pacific dolphins at Dolphin Bay. The resort employs over 6,000 staff representing 129 nationalities, fostering an inclusive culture focused on talent nurturing, wellbeing, and career growth.

Role Overview

The Team Leader, Front Office, assists the Assistant Manager in managing daily front desk operations. The role ensures smooth and efficient handling of guest arrivals and departures by proactively reviewing guest details, preferences, and special needs to provide a personalised experience while reducing wait times. This position also acts as a liaison coordinating between Front Office, Housekeeping, and the Call Centre to communicate guest requests effectively and ensure timely, professional completion.

Candidate Profile

• At least two years’ experience in a comparable position within a luxury international hotel or resort.
• Strong team collaborator contributing positively to the workplace atmosphere.
• Proficient with Opera Cloud property management system.
• Dedicated to delivering high standards of guest service.
• Excellent grooming and communication skills in English.
• Ability to maintain composure under pressure.
• Additional language abilities, especially Arabic, are advantageous.

Compensation and Benefits

This role offers a competitive, tax-free salary in UAE Dirhams (AED) supplemented by benefits such as generous food and beverage discounts, exclusive rates at Kerzner properties worldwide, comprehensive health coverage including dental, life insurance, annual home flights, incentive schemes, and wellness and social activities.

Career Development

The organisation places a strong emphasis on continuous learning and career progression, providing access to world-class training and opportunities for internal growth within the Kerzner group, making it well suited to individuals pursuing a long-term career in luxury hospitality.