Team Leader, Call Center

About Atlantis Resorts

Part of Kerzner International, Atlantis, The Palm is a luxury hospitality icon located on the crescent of Palm Island, Dubai. The resort offers 1,544 rooms, suites, and signature suites inspired by marine themes. Guests enjoy world-class dining featuring celebrity chefs and Michelin-starred restaurants, along with attractions such as the world's largest waterpark, an aquarium home to 65,000 marine animals, and interactions with Indo-Pacific dolphins at Dolphin Bay. With over 6,000 employees from 129 nationalities, the organization promotes a vibrant, inclusive culture valuing talent growth and wellbeing.

Role Overview

As a Team Leader in the Call Centre, you will serve as a key contact for guests and colleagues to uphold superior training and service standards. Collaborating with Assistant Managers, you will oversee call skills, operational procedures, training, and resort knowledge to guarantee a highly effective call center functioning 24/7. Your leadership will ensure timely call responses by agents across various lines to continually deliver outstanding service quality.

Candidate Profile

The ideal applicant will possess outstanding verbal and written communication combined with comprehensive call center experience. Proven leadership and motivation skills to drive teams towards service excellence are essential. A strong passion for hospitality and attention to detail in building a well-trained, efficient service team is critical.

Compensation and Benefits

This position offers a competitive, tax-free salary denominated in UAE Dirhams (AED), plus numerous benefits: substantial food and beverage privileges, discounted rates at all Kerzner properties worldwide, inclusive health insurance with dental coverage, annual flight home, life insurance, an incentive scheme, and various wellness and social programs for colleagues.

Career Development

Atlantis emphasizes continuous learning and career progression, providing world-class training, internal mobility, and growth opportunities within the Kerzner group. This role suits ambitious professionals seeking a long-term career in premium hospitality environments.