Team Lead - Zenzi Beach at Jumeirah Zabeel Saray, Dubai

About Jumeirah

Jumeirah is a renowned leader in luxury hospitality, owned by Dubai Holding, managing 31 distinguished properties across 13 countries in the Middle East, Europe, Asia, and Africa. Since inaugurating the iconic Burj Al Arab in 1999, Jumeirah has been celebrated for its luxurious beachfront resorts, prestigious city hotels, and exclusive branded residences, embodying Arabian luxury hospitality and offering exceptional experiences to discerning guests.

About Jumeirah Zabeel Saray

Situated on the west crescent of Palm Jumeirah in Dubai, Jumeirah Zabeel Saray is a premium beachside resort inspired by Ottoman Empire palaces. The resort features the acclaimed Talise Ottoman Spa, diverse dining options, family-friendly activities, and water sports, including private jetty shuttle boat transfers to Dubai mainland.

Role Overview

We are inviting applications for the Team Leader position at Jumeirah Zabeel Saray's Zenzi Beach. This role involves overseeing guest service to ensure an exceptional dining experience.

Key Responsibilities

• Warmly greet guests and show them to their tables, providing relevant seating details.
• Clarify menu options, daily specials, and promotional offers while addressing dietary restrictions and allergy questions.
• Accurately take and relay food and beverage orders ensuring adherence to alcohol service regulations.
• Deliver food and beverages professionally, process billing and payments using the MICROS system, and maintain seamless service flow.
• Collect guest feedback, address issues swiftly, and uphold high guest satisfaction during dining visits.

Candidate Profile

• Minimum Higher Secondary School Certificate or equivalent; Hotel Management diploma is advantageous.
• 2 to 3 years of waiter/waitress experience in luxury hotel settings with proven service expertise.
• Familiarity with telephone handling and MICROS cashiering systems, along with basic computer skills.
• Fluent English communication skills (reading, writing, speaking) supplemented by teamwork, adaptability, reliability, meticulousness, and an enthusiastic approach.

Employee Benefits

• Inclusive and supportive work culture.
• Access to continuous learning and career progression programs.
• Opportunities for internal transfers within the global Jumeirah network.
• Discounts for colleagues on dining, beverages, and hotel accommodations worldwide.
• Shared accommodation provided by the company.
• Comprehensive health and life insurance benefits.
• Annual leave with paid flights to home country.
• Competitive, tax-free salary disbursed in UAE Dirhams (AED).

Additional Information

This full-time position is based in Dubai, United Arab Emirates. The Jumeirah brand and workplace are committed to employee growth and well-being, fostering a motivating and enriching environment for all team members.