Team Lead - Land Information Memorandum (LIM)

About Hamilton City Council and the Role

Hamilton City Council is dedicated to enhancing the wellbeing of its residents and aims to become a leading community-focused council, unlocking Hamilton’s full potential to be one of the best places to live. This role is positioned within the Customer and Community Group which is responsible for delivering facilities and services that foster a safe, vibrant and inclusive city.

We are seeking a motivated and experienced leader to serve as Team Lead for Land Information Memorandum (LIM) services. This role is crucial in overseeing the accurate, timely, and compliant delivery of LIMs and property files, ensuring adherence to legislative requirements, and supporting the Council’s statutory disclosure duties. The position involves managing customer and stakeholder expectations while ensuring the community receives a dependable and high-quality service that facilitates informed property-related decisions.

Key Responsibilities

• Lead the LIM Officers team by establishing clear expectations, accountability, and promoting high performance and discipline.
• Manage workload, quality control, timeliness, and performance of the team.
• Coach and develop team members through feedback and personalized growth plans.
• Provide daily leadership and strategic oversight on workflow, quality assurance, risk management, and statutory compliance.
• Serve as the primary point of escalation for complex or high-risk LIM and property information cases, offering technical guidance and decision-making.
• Ensure consistent, reliable, and professional standards are maintained in all information outputs.
• Maintain integrity and appropriate disclosure of property file information, identifying and mitigating gaps or inconsistencies.
• Collaborate across Council departments to foster timely and accurate contributions toward property information.
• Drive ongoing improvements in LIM and property file processes by leveraging performance data and implementing initiatives that enhance efficiency and quality.

Qualifications and Experience

• Relevant tertiary qualifications in information management, regulatory practice, planning, law, or an equivalent combination of education and professional experience.
• Over 7 years of customer service experience, including at least 5 years in a leadership capacity.
• Proven leadership or supervisory experience in regulatory or statutory information environments.
• Comprehensive knowledge of legislative and disclosure obligations related to LIMs and property files, including the Local Government Official Information and Meetings Act (LGOIMA).
• Experience managing high-volume or high-risk workflows, quality assurance, and operational risks.
• Competence in utilizing performance metrics and reports to guide decision-making and enhance service delivery.

Personal Attributes

• Strong leadership skills with a focus on coaching, performance management, and team capability building.
• Confidence in decision-making with the ability to handle escalations and operational risks effectively.
• Exceptional attention to detail securing a quality-driven, consistent approach with positive customer outcomes.
• Ability to cultivate productive relationships across teams and organizational layers.
• A mindset oriented toward continuous improvement grounded in practical operational leadership.

Additional Information and Benefits

The annual salary is approximately NZD 100,000, depending on skills and experience. Hamilton City Council offers an award-winning flexible working policy allowing choice in work arrangements. The role includes opportunities for professional development and two wellbeing days annually. Employees receive complimentary health insurance via Unimed including hospital and surgery cover, with discounted family membership options. Additional benefits include free annual health checks, flu vaccinations, the option to purchase extra annual leave, reimbursement for eye tests and glasses, and discounts at local businesses such as gyms, cafes, dental clinics, and hairdressers.

Application and Selection Process

Applications close on 29 July 2026. Candidates will be notified of outcomes via email. Shortlisted applicants will undergo interviews, reference verification, and criminal background checks, with further background screening as necessary. The Council emphasizes honoring the principles of Te Tiriti o Waitangi through partnerships with regional iwi groups.

The Council is committed to an inclusive and welcoming workplace where diverse perspectives and talents are valued. Reasonable accommodations and support can be arranged during the recruitment process upon request.

This recruitment is managed directly by Hamilton City Council without intermediary agencies.