Team Lead Customer Service International (all genders)

About the Company

Faber-Castell is a long-established, family-owned business with roots dating back to 1761. The company has grown into one of the world’s leading and oldest manufacturers of wood-cased pencils, producing around 2.3 billion graphite and coloured pencils each year. With approximately 6,500 employees worldwide and a presence in more than 120 countries, the group focuses strongly on sustainability, covering 87% of its global energy demand through renewable sources. Its social charter reflects a commitment to equal opportunity, fair treatment and the prohibition of child labour. The company’s vision is to unlock creativity and inspire customers through its products.

Position Summary

For the A.W. Faber-Castell Vertrieb GmbH in Stein, the company is looking to hire a Team Lead Customer Service International (all genders) as soon as possible.

Key Responsibilities

• Lead the international customer service team both professionally and disciplinarily, including workforce planning, onboarding, employee development and motivation.
• Ensure smooth handling of international orders, including customer support, complaint processing and monitoring of delivery dates.
• Take ownership of compliant export and shipping processes, including the preparation of export and dispatch documents and coordination with external service providers.
• Manage and maintain customer, master and pricing data while working closely with internal stakeholders and international sales teams.
• Review key figures and workflows, identify opportunities for improvement and implement suitable measures to continuously optimize operations.
• Create and roll out process documentation, work instructions and standards, and ensure that central requirements and deadlines are consistently met.

Requirements

• Completed commercial training or a university degree, combined with several years of experience in export administration; initial leadership experience is an advantage.
• Solid knowledge of export operations, especially shipping/export procedures and customs regulations; experience with the ATLAS system is preferred.
• Strong working knowledge of SAP, particularly SD and LE, as well as MS Office, especially Excel and PowerPoint.
• Good understanding of products and a proactive mindset for shaping and improving processes in international customer service.
• Strong customer focus, confident communication, negotiation skills and a collaborative way of working.
• Excellent organizational ability, resilience, flexibility and willingness to travel occasionally for business.

Benefits

• Hybrid working model.
• Green work environment with a subsidized cafeteria.
• Flexible working hours.
• In-house childcare facility.
• Employee discounts.

Additional Information

• The company was founded in 1761.
• It has remained in family ownership for nine generations.
• Annual production is around 2.3 billion pencils.
• The company employs around 6,500 people globally and operates in more than 120 countries.
• 87% of the company’s worldwide energy needs are covered by renewable energy.
• The company’s social charter is committed to equal opportunity, equal treatment and the ban on child labour.
• Its vision is to inspire customers and help unleash creative potential.
• The role is based in Stein, Bavaria, Germany, and should be filled at the earliest possible date.

Application Note

Interested candidates are invited to submit complete application documents through the company’s online application form.