Team Lead - adidas Kingston Outlet Retail Store

Role Purpose

Lead and support the sales, profitability, and store operations by directing hourly staff in daily tasks to achieve the store's objectives.

Key Duties

• Oversee daily store operations and activities of hourly associates in coordination with or in absence of management to ensure outstanding customer service and maximize sales.
• Encourage and motivate hourly employees to maintain high energy levels for optimal results and staff development.
• Conduct individual and small group training sessions on product knowledge, store procedures, job roles, and policies.
• Assist with hiring paperwork and documentation for new staff members.
• Support management in merchandise presentation including apparel, footwear, and accessories in windows, showcases, and sales floor to attract customers and boost sales.
• Use customer service skills, training resources, and clear communication to guide staff towards attaining divisional goals.
• Implement or follow instructions for merchandise displays as directed by the store management team.
• Help manage staffing and labor cost benchmarks effectively.
• Gain and apply proficiency with the point of sale (POS) system to ensure accurate transaction processing aligned with policies.
• Carry out routine sales transactions involving various payment methods including cash, credit, and checks.
• Participate indirectly in product ticketing and verify paperwork against received inventory.
• Occasionally assist in moving products from stockroom to the sales floor.
• Monitor and maintain product replenishment on the sales floor.
• Communicate inventory levels and assortments to management regularly.
• Report progress on projects such as floor rearrangements, shipment processing, and sales or markdown setups.
• Perform sales, customer service, merchandising, cashiering, stock management, and store upkeep duties to lead by example and maintain staff coverage.
• Supervise housekeeping activities within the store.
• Address customer complaints, inspect returns, and resolve issues to foster positive public relations.
• Ensure exceptional adidas customer service standards are delivered consistently.
• Utilize selling techniques like upselling and explaining product features to enhance sales and meet goals; train staff on these methods.
• Carry out other tasks as delegated by the Store Manager.

Skills and Qualifications

• Demonstrate required competencies for the position.
• Ability to interpret and implement instructions given verbally, in writing, or via diagrams.
• Problem-solving skills dealing with concrete variables in standard scenarios.
• Familiarity with Microsoft Word, Excel, Outlook, and POS systems.
• Sound judgment and decision-making abilities.
• Basic math skills including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.
• Strong verbal and written communication capabilities.
• Availability to work varied schedules including evenings, weekends, and statutory holidays; willingness to work overtime during peak sales events like Thanksgiving, Christmas, Easter, Mother's Day, Father's Day, and Back-to-School.
• Physical requirements include frequent talking, hearing, standing, walking, hand use, reaching; occasional sitting, climbing, balancing, stooping, kneeling, crouching, crawling; frequent lifting/moving up to 12 kg and occasionally up to 34 kg.
• Mandatory schedule flexibility for evening, weekend, and holiday shifts.

Education and Experience

High school diploma or GED required or in progress. Preferred retail experience ranges from three to six months.

Diversity and Inclusion

Adidas values diversity, promotes inclusivity, and encourages individual expression within the workplace. Harassment or discrimination is not tolerated. The company is an equal opportunity employer.