Tamheer Collection & Recovery Specialist

Job Overview

This position involves managing debtor reports and maintaining communication with clients to facilitate recovery and collection processes efficiently.

Key Responsibilities

• Analyze debtor reports and initiate contact with clients accordingly.
• Respond to client emails and follow up with phone calls to ensure engagement.
• Contact Relationship Managers to obtain alternative client contact details if required.
• Secure commitment to pay (CTP) dates from clients and document these in the Collect Smart system.
• Report all hardship cases promptly to the line manager for assistance.
• Ensure accurate payment allocation to outstanding accounts.
• Collaborate with the credit control team for appropriate account flagging.
• Work with internal teams to update membership data and premium calculations to support timely premium collections.
• Adhere to the Quality Index protocol to improve customer service experience consistently.
• Comply with all credit control policies and procedures.
• Follow Bupa’s values and internal policies rigorously.
• Respect protocols governing communication and engagement with brokers and clients.

Required Skills and Experience

• Prior experience in customer service or finance is advantageous.
• Strong communication skills essential.
• Proficiency in Microsoft Excel and business communication skills required.