SVP, Customer Success

Role overview

This is a senior executive opportunity for a customer success leader in Ireland, offered on behalf of a partner company that will handle applications and all follow-up steps. The position sits in a technically demanding ad tech setting and is focused on building and scaling the post-sales customer success function.

You will own the strategy for expansion within an established publisher portfolio, helping customers unlock the full value of the platform and improve monetization outcomes. The role combines commercial leadership with a strong grasp of programmatic advertising environments. You will be accountable for retention, growth, service quality, and operational discipline across multiple team layers, while serving as a senior escalation contact for important publisher relationships. Close partnership with engineering, yield, product, onboarding, and support teams will be essential to deliver smooth execution and measurable revenue impact.

Key responsibilities

• Lead the full customer success organization with a focus on revenue expansion, account retention, and operational excellence across a global publisher base.
• Build and drive expansion plans across the customer portfolio through upsell and cross-sell programs that increase publisher revenue by deepening platform adoption.
• Work with technical and yield specialists to create scalable optimization approaches that improve monetization results across programmatic channels.
• Put in place early churn-prevention processes so at-risk accounts are identified quickly and addressed with structured recovery actions.
• Act as the final escalation owner for complex publisher issues, bringing both technical judgment and executive-level stakeholder management.
• Set operating standards and team design to strengthen the technical depth of the customer success function and reduce dependency on escalations.
• Coordinate closely with engineering, product, onboarding, and support teams to remove friction points and improve the customer journey end to end.
• Represent the business in strategic publisher discussions, including senior-level relationship management and occasional customer visits.

Requirements

• 7 to 10+ years of experience in senior customer success, post-sales leadership, or executive operations roles, preferably in ad tech or another technically complex environment.
• Strong understanding of the programmatic advertising landscape, including header bidding, ad serving systems, supply path optimization, and yield management.
• Demonstrated success in designing and delivering revenue growth and retention programs with clear financial results.
• Proven experience leading multi-level teams, including directors and senior managers, in technical or hybrid organizations.
• Ability to turn complicated technical ideas into clear commercial takeaways for both technical and non-technical audiences.
• Excellent communication skills and a polished executive presence, with experience managing enterprise customer relationships.
• Analytical strength with the ability to connect performance data to broader customer and business outcomes.

Benefits

• Competitive executive compensation package.
• Comprehensive medical, dental, and vision coverage.
• Remote-first work setup with flexibility.
• Chance to lead and scale a high-impact global customer success organization.
• Exposure to major enterprise publishers in a fast-moving ad tech environment.
• Close collaboration with engineering, product, and revenue teams.
• A leadership role with meaningful strategic influence and ownership.

Application and hiring process

This opportunity is managed by a partner company, which oversees the application review and next steps. Applications are assessed through an AI-supported matching process that compares candidates against the role’s core requirements. The best-fitting profiles are shortlisted and shared with the hiring company, while final decisions and interview steps are managed internally by that team.

Data privacy and AI notice

By submitting an application, you agree that the partner company may process your personal data for candidate evaluation and share relevant details with the hiring employer, based on legitimate interest and pre-contractual measures under applicable data protection laws, including GDPR. You may request access, correction, deletion, or objection to this processing at any time.

The hiring process may use AI tools to support resume review, application analysis, response assessment, and the identification of potential inconsistencies or verification signals. These tools assist the recruitment team, but human judgment remains central, and the final hiring decision is made by people. You may contact the company for more information about data processing.