Surveillance Investigator I - Entry Level

About Command Investigations

Established in 2012, Command Investigations, LLC is a nationally esteemed investigative firm specializing in surveillance, remote investigations, desktop intelligence, and various specialty offerings catered to the insurance defense sector. Rooted in values emphasizing integrity, service excellence, and delivering tangible results, the company employs advanced technology to maintain industry leadership. Headquartered in Lake Mary, Florida, the team provides services across the United States.

Job Overview

We are seeking Surveillance Investigators to join our vibrant team. This role suits individuals with previous investigative experience who uphold honesty, independence, and possess a strong ambition to excel in a dynamic investigative environment. This position operates primarily on the road, including potential overnight assignments.

Responsibilities

• Carry out field surveillance by closely observing, tracking, and documenting subjects’ activities across various settings.
• Conduct surveillance using both vehicle and foot methods, maintaining discretion and cover.
• Plan and execute pre-surveillance strategies tailored to each case and location.
• Gather investigative evidence via video recordings and detailed written reports.
• Capture subject footage in diverse environments such as public areas, events, and workplaces.
• Submit all investigative reports and video documentation within stipulated deadlines.
• Maintain clear and consistent communication with team leads on positions, observations, and tactical approaches.
• Utilize digital surveillance tools, including web-based technologies and specialized investigative software.
• Uphold confidentiality and professionalism in representing Command Investigations.
• Adhere to safety protocols, legal, and ethical standards throughout surveillance activities.

Requirements and Qualifications

• Possession of required equipment: reliable vehicle with legal dark tint, smartphone, laptop with Microsoft Word, digital camcorder with date/time stamp and upload function, a covert camera, tripod or monopod, and SD cards as needed.
• Attention to detail and strong observational skills.
• High level of integrity, independence, and dependability.
• Excellent judgment, strong situational awareness, and adaptability to variable environments.
• Self-driven individuals capable of working independently while maintaining effective communication and discretion.
• Strong written and verbal communication abilities alongside professional conduct.
• Age 21 or older with a valid driver's license and a clean driving record.
• Minimum educational requirement: high school diploma or equivalent; college degree is preferred.
• Competency in uploading video and image files from cameras into electronic systems.
• Must carry personal auto insurance with liability minimums of 100k/300k/100k.
• Capability to manage multiple tasks efficiently, work flexible schedules including weekends, holidays, and overtime, and maintain reliable attendance.
• Willingness to start shifts as early as 3:00 AM.
• Completion of company employment application and any required pre-employment procedures.

Physical Demands

• Ability to comprehend and recall instructions and guidelines.
• Occasional lifting of items up to 25 lbs (11.34 kg).
• Capability to sit, stand, or walk for extended periods.
• Ability to input data using a traditional keyboard or numeric keypad.
• Vision requirements including close vision, distance vision, peripheral vision, depth perception, and focus adjustment.
• Adeptness at hearing and distinguishing speech and environmental sounds.

Work Schedule and Compensation

The position does not follow a typical 9-to-5 schedule. Assignments vary by day of the week with frequent requirements for weekends, holidays, and overtime. Shift start times may be as early as 3 to 4 AM, commonly starting around 6 AM. Typical shifts last 8 hours but can extend to 12-16 hours.

This role offers a pay range of $20 to $25 per hour, depending on state regulations. Hours and case assignments are not guaranteed but are distributed fairly. Schedules can offer flexibility with advanced notice.

Employee Benefits (For Full-Time Workers)

• Paid Time Off accrual
• Medical, dental, vision, and life insurance coverage
• 401(k) retirement plan
• Employee referral incentives
• Paid travel time for work-related activities
• Daily vehicle allowance
• Reimbursement for approved case-related expenses
• Overnight pay
• Additional performance-based bonuses including monthly Hot Shot and tiered programs