Support Services Owner - Oracle Health & Life Sciences

Role overview

Oracle is seeking a Support Services Owner within Oracle Health & Life Sciences to help deliver a more human-centered healthcare experience through connected clinical, operational, and financial data. In this role, you will partner with customers and internal teams to strengthen support outcomes, improve service delivery, and build trusted relationships that create measurable value for both Oracle and its clients.

What you will do

• Handle demanding customer relationships where priorities, needs, and situations may change frequently.
• Shape support approaches that focus on business value and the outcomes the customer is aiming to achieve.
• Design and drive ongoing improvement plans for support processes and service quality.
• Serve as the main contact point for escalations that involve multiple teams or functions.
• Bring expertise in support processes and set clear expectations for internal partners and external customers.
• Help improve internal team effectiveness and contribute to broader service enhancements.

Required background

The role calls for a bachelor’s or master’s degree in IT, healthcare, a related discipline, or equivalent practical experience. You should have at least 6 years of experience in software or system implementation, or in system/support roles. Experience in healthcare information technology, consulting, support, project or program management, customer relationship management, or similar client-facing work is important. Strong English fluency is required.

Preferred experience

• Hands-on experience with Cerner Millennium.
• Background in customer relationship management or service management.
• Exposure to application managed services, support functions, product environments, or other customer-focused businesses.

Work expectations

• You must be willing to work entirely from the customer site in Doha, Qatar.
• Role may require extra or irregular working hours, subject to local labor rules.
• You are expected to follow company and organizational security policies, protect Oracle and client assets, and promptly report any security concerns within your scope.
• Other duties may be assigned as needed.

Additional qualifications

This position involves standard duties with some variation. It requires a solid understanding of roles, procedures, and workflows, along with the ability to solve moderately complex problems with guidance when applying company policies and processes. A BS degree or equivalent experience relevant to the functional area is acceptable.

About Oracle

Oracle combines data, infrastructure, applications, and specialized expertise to support innovation across industries, from advanced technology to critical healthcare services. With AI integrated into its products and services, the company aims to help customers create a better future. Oracle also promotes inclusive growth, offers competitive benefits such as medical, life insurance, and retirement options, and encourages employees to support their communities through volunteer programs.

Accessibility and equal opportunity

Oracle is committed to accommodating people with disabilities throughout the hiring process. If assistance is needed, candidates may request accessibility support through the provided accommodation contact information. The company is an equal opportunity employer and considers all qualified applicants without regard to protected characteristics, in line with applicable law.