Support Service Administration

Role overview

This position is based at HMP Bedford, Bedford, MK40 1HG. It is a support-level, task-focused post that involves carrying out routine day-to-day administrative and transactional work to help the establishment run effectively.

The role is non-operational and does not include line management duties. On joining, the successful candidate will be assigned to one of several support administration functions, and the post is rotational, so the duties may change over time across different areas.

Main duties

• Carry out administrative support in the assigned area.
• Keep filing and records systems accurate and up to date.
• Handle enquiries connected to the work area and pass them on when needed.

Possible work areas

• Business Hub
• Records
• Visits Booking
• Welcome Centre

Essential criteria

You must be able to communicate confidently in spoken English, or Welsh where applicable in Wales, for all parts of the role.

Selection and assessment

Applications will be assessed through the Civil Service Success Profiles framework, with focus on behaviours and strengths. The behaviours evaluated are Communicating and Influencing, Working Together, and Making Effective Decisions. Feedback is only provided if you reach interview or assessment stage.

Security and eligibility

Shortlisted candidates must pass a criminal record check. Anyone working with government assets must also complete baseline personnel security standard checks. This vacancy is open to UK nationals only.

Terms and conditions

The advertised salary is £25,409, and HM Prison & Probation Service also contributes £7,360 towards membership of the Civil Service Defined Benefit Pension scheme. The employer contribution to the Civil Service pension is 28.97%.

Working arrangements include access to learning and development, support for flexible working options, an inclusive working culture, annual leave, public holidays, and season ticket advance.

Artificial intelligence may be used to support an application, but all examples and statements must be truthful, accurate, and based directly on your own experience. If plagiarism or misrepresentation is identified, an application may be withdrawn and internal candidates may face disciplinary action.

Appointment to the Civil Service follows the Civil Service Commission Recruitment Principles and Civil Service Code. The department promotes merit-based recruitment, equal opportunities, disability inclusion, and diversity. This vacancy is part of the Great Place to Work for Veterans initiative.

If you have concerns about a recruitment principle being breached, contact SSCL first. If the role was advertised externally and you remain unsatisfied, you may escalate the complaint to the Civil Service Commission.

Contact details

Recruitment enquiries team: SSCL Recruitment Enquiries Team

Email: moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Telephone: 0345 241 5358

Recruitment team email: moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Additional information

Once the vacancy closes, the advertisement will no longer be available, so candidates may wish to save a copy for their records.

The role reference is 18651.