Supply Chain & Operations Manager for Direct-To-Consumer Supplement Brand

Position Overview

This opportunity is offered by a partner company seeking a Supply Chain & Operations Manager to lead core logistics and operational functions for a fast-expanding direct-to-consumer health and wellness supplement brand in the United States. The role demands ownership of processes that ensure efficient product flow from manufacturing facilities to end customers, ensuring quality and performance standards are upheld throughout.

Key Responsibilities

• Manage comprehensive inventory planning and demand forecasting to keep optimal stock levels for all products.
• Supervise supplier and manufacturing vendor relationships, covering production schedules, purchase orders, quality checks, and inbound logistics.
• Oversee third-party logistics providers to guarantee fulfillment accuracy, shipping efficiency, and proficient handling of returns.
• Develop, document, and continually refine standard operating procedures across supply chain and logistics operations.
• Implement quality assurance processes to detect issues, conduct root cause analysis, and apply corrective measures.
• Track operational metrics such as inventory status, fulfillment precision, shipping performance, cycle times, and defect rates.
• Create dashboards and reporting tools that provide actionable insights to leadership teams.
• Identify bottlenecks and lead ongoing process improvements employing Lean methodology and structured problem solving.
• Utilize AI technologies and automation tools to enhance forecasting accuracy, reporting, workflows, and overall operational effectiveness.
• Collaborate closely with customer service, leadership, manufacturing partners, and fulfillment teams to ensure a seamless customer experience.
• Support the design and implementation of scalable systems that enable sustained growth and efficiency.

Candidate Profile & Requirements

• Minimum of 5 years managing end-to-end supply chain and operations, particularly within eCommerce or direct-to-consumer contexts.
• Demonstrated expertise in inventory forecasting, supplier management, production scheduling, and fulfillment operations.
• Direct experience overseeing third-party logistics providers while maintaining service excellence.
• In-depth understanding of manufacturing workflows, procurement processes, inventory control, and quality assurance methods.
• Proven ability to create, maintain, and enhance operational standard operating procedures.
• Advanced proficiency with Excel or Google Sheets to build operational dashboards and reports.
• Strong analytical skills to interpret complex data and drive informed operational decisions.
• Comfort and adaptability in fast-paced, high-growth startup or scale-up environments.
• Excellent problem-solving aptitude with a focus on root cause identification and scalable solution development.
• Experience leveraging AI-based platforms like ChatGPT, Claude, or Gemini to boost productivity and streamline operational tasks.
• Fluent verbal and written communication skills in English.

Preferred but Not Mandatory

• Familiarity with health supplements, consumer packaged goods, FMCG, or wellness industry sectors.
• Certifications in Lean Six Sigma or comparable process improvement disciplines.
• Experience managing subscriptions or complex multi-SKU inventory settings.
• Knowledge of ERP systems such as NetSuite, Cin7, SAP, or Oracle.
• Proficiency in business intelligence tools like Power BI, Tableau, or Looker for dashboard creation.

Benefits & Working Conditions

• Competitive salary in U.S. dollars commensurate with experience.
• Fully remote position allowing for flexible work environment.
• High-impact position with direct responsibility over supply chain and operations strategy.
• Opportunity to collaborate with an ambitious and international leadership team.
• Career advancement potential within a growing company.
• Exposure to a rapidly expanding health and wellness brand with significant growth plans.
• Chance to design and optimize processes that have a direct effect on business success.

Additional Information

This job is posted on behalf of a partner company who will manage all steps of the recruitment process including interviews and assessments. The role requires proactive engagement in building scalable and efficient systems within a fast-evolving business context. Applications are processed using AI-powered matching to ensure fair and objective candidate selection. The final hiring decision rests with the partner company’s internal team.