Supply Chain Lead - APAC

About the Role

Genetec, a foremost provider of comprehensive security solutions, is seeking a meticulous and collaborative Supply Chain Lead to support its expanding operations in the APAC region. Reporting directly to the Head of Customer Experience for APAC, this role involves ensuring precise, efficient, and timely coordination of customer orders, RMAs, regulatory compliance, and logistics workflows.

This position requires close collaboration with Sales, Procurement, Logistics, Finance, Compliance, and headquarters teams to deliver outstanding customer satisfaction and uphold operational excellence throughout the region.

Key Responsibilities

• Collaborate with the APAC Sales team to generate regular sales forecasts that assist procurement planning for headquarters, local vendors, and RMA stock management.
• Manage the entire process of customer order fulfillment using Microsoft Dynamics 365 Finance & Operations.
• Work closely with Procurement to guarantee timely processing of orders and troubleshoot order-related issues promptly.
• Proactively monitor order statuses and provide updates to internal teams.
• Serve as the main point of contact connecting Procurement, Logistics, and Trade Compliance teams.
• Accurately post packing slips adhering to fulfilment requirements.
• Coordinate with warehouse partners to facilitate accurate and timely customs clearance.
• Collaborate with Trade Compliance to ensure shipments meet country-specific customs regulations.
• Verify purchase orders and picking lists to oversee shipments throughout their delivery stages.
• Liaise with freight forwarders, carriers, customs brokers, and logistics partners to guarantee smooth and punctual deliveries.
• Assist headquarters with processing Advanced RMAs and product replacement orders.
• Confirm accuracy of tax invoices upon requests from Accounts Receivable.
• Support resolution of subscription billing issues as needed.
• Maintain and manage government certifications and reporting requirements such as ACMA and EESS renewals.
• Contribute to additional post-sales operational activities as the role evolves.

Core Skills and Competencies

• Thorough understanding of order fulfillment, logistics, and post-sales operations.
• Exceptional organizational ability with keen attention to detail.
• Capacity to handle multiple priorities efficiently in a dynamic environment.
• Strong communication skills, both verbal and written.
• Proven expertise in nurturing effective relationships across diverse teams including Sales, Procurement, Logistics, Finance, Compliance, customers, suppliers, and headquarters.
• Excellent follow-through and stakeholder engagement skills.
• Sound operational judgment enabling task prioritization, resolution of problems, and management of shipment exceptions while keeping stakeholders informed.
• Proficiency in Microsoft 365 applications and a working knowledge of Microsoft Dynamics 365 CRM and Finance & Operations.

Qualifications and Experience

• A minimum of 2 years' relevant experience in supply chain, logistics, customer operations, or related operational roles.
• Demonstrated experience coordinating with internal teams, suppliers, freight forwarders, carriers, customs brokers, and warehouse operators.
• Familiarity with ERP and/or CRM systems; experience with Microsoft Dynamics 365 Finance & Operations or Dynamics 365 CRM is advantageous.
• Meticulous attention to detail and strong organizational skills coupled with the ability to manage various priorities simultaneously.
• Fluency in English, with excellent verbal and written communication capabilities.

Why Choose Genetec?

By joining Genetec, you become a part of a global community dedicated to empowering security professionals through innovative technological solutions. You will have the chance to impact our operations across the APAC region significantly while collaborating with talented professionals worldwide.