Supply Chain Administrator - 12 Month Contract

About Mars

Mars is a century-old family-owned company renowned for producing popular household and pet products under brands such as MARS®, SNICKERS®, EXTRA®, ECLIPSE®, PEDIGREE®, WHISKAS®, DOLMIO®, BEN’S ORIGINAL®, MASTERFOODS® and ROYAL CANIN®. The company is committed to fostering a sustainable future that benefits individuals, communities, and the environment.

Role Overview

Reporting to the Customer Service Manager, the Supply Chain Administrator will serve as a central point of contact for internal and external customer interactions. Responsibilities include managing order placements, modifications, returns, and cancellations while ensuring high standards of communication and service.

Key Responsibilities

• Handle consumer inquiries and feedback with professionalism and courtesy.
• Ensure timely communication and resolution of incidents to meet both business and customer satisfaction goals.
• Process promotional and pricing claims efficiently.
• Manage order entry and processing accurately.
• Coordinate with Accounts Receivable, Accounts Payable, freight, and warehouse partners.
• Generate detailed reports and analyze trends in contact data.
• Develop strong relationships internally and externally by being responsive and knowledgeable about customer and promotional information.
• Report safety hazards and accidents through established procedures.

Candidate Profile

• Previous experience in customer service or supply chain environments.
• Fast and accurate data entry skills.
• High level of diligence with excellent verbal and written communication abilities.
• Ability to multitask effectively and solve problems efficiently.

Why Join Mars

• Participate in crafting products with over a century of local manufacturing legacy that resonate with people and their pets.
• Work within a culture that values contribution, fosters leadership, and acknowledges the importance of your role.
• Access personalised career development and growth opportunities from the outset.
• Enjoy a supportive team and organisational environment focused on balancing work energy and life demands.

Inclusivity Statement

Mars is an equal opportunity employer committed to providing fair consideration to all applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected traits. Accommodations are available upon request during the application process to support candidates with disabilities and to ensure an accessible and comfortable experience.