Superintendent of Meters

Overview

The City of Winnipeg's Finance & Administration Division within the Water and Waste Department is recruiting a Superintendent of Meters. This full-time position, based onsite at 243 Main Street, is a permanent role on a temporary basis for up to three years, with working hours from 8:30 a.m. to 4:30 p.m., Monday through Friday. The salary range for this role is $85,834.69 to $115,293.49 annually (W.A.P.S.O. Grade 4). The City offers competitive benefits, including employer-paid health and dental plans, pension options, parental leave, and career development opportunities.

Responsibilities

• Oversee staff management within the Meters department, including human resource matters.
• Lead the design, implementation, evaluation, and improvement of meter reading strategies for accurate water and sewer usage measurement.
• Develop and manage processes ensuring fair and precise metering for Water and Waste customers.
• Handle resolution of escalated customer concerns related to meters and water billing.
• Administer the Adjustment of Sewer Charges Program.
• Prepare, recommend, and monitor the operating budget for the Meters Section, including input on capital budgets.
• Coordinate meter-related projects using both internal and external resources.
• Maintain strong technical and analytical oversight to implement best practices in metering technologies and operations.

Qualifications

• Diploma or Bachelor's degree in a technical discipline such as science or engineering, complemented by additional training in Human Resources, Accounting or Business Planning. A management certificate or diploma is preferred, or comparable experience.
• At least four years of relevant experience in a related field.
• Sound knowledge of Water and Sewer By-laws, metering applications, utility billing, meter management systems, and meter reading/inspection procedures.
• Proven ability to supervise technical and clerical staff effectively.
• Experience in report writing and delivering presentations.
• Familiarity with collective agreements relevant to departmental employees.
• Proficient computer skills in a Windows environment, particularly Microsoft Office Suite (Word, Excel, Access, PowerPoint).
• Strong decision-making, problem-solving, analytical, and technical capabilities.
• Knowledge of budgeting and financial forecasting processes.
• Ability to work independently with minimal supervision.
• Excellent verbal and written communication skills to interact with staff and customers.
• Organizational skills to prioritize tasks and meet deadlines efficiently.
• Understanding of municipal policies, legislation, and ability to interpret relevant laws.
• Capability to maintain effective working relationships with colleagues and supervisors.
• Ability to function effectively under stress and comply with timelines.
• Applicants educated outside Canada must provide official academic assessments from recognized Canadian agencies.

Additional Information

• Successful candidates must maintain legal work eligibility in Canada; those with work permits should ensure validity.
• A satisfactory Police Information Check and Vulnerable Sector Search, at the candidate's expense, is mandatory.
• A valid Manitoba Class 5 Driver's License is required and must be maintained throughout employment.
• The role may require use of a personal vehicle for work purposes under City Transportation Policy guidelines.
• Completion of position-specific training will be obligatory as directed.

Work Environment and Equal Opportunity

The City fosters a diverse, safe, and inclusive workplace and encourages applications from marginalized and underrepresented groups, including Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ communities, and Newcomers. Flexible working arrangements, including remote or hybrid options, are available subject to approval, with the responsibility on employees to be available for on-site presence as required.